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To return to store (will they let me)

27 replies

Notonthenewrug · 22/10/2021 16:04

A boring one!
I ordered some items from H&M totalling £150. I never usually shop there but wanted some casual 'around the house clothes'. I didn't know what size, so orsered all items in 2 sizes.

Anyway, long story short but I returned most of the order but accidentally put a pair of trousers in there that I had worn once and washed. It was a genuine mistake as I ordered 2 sizes of each and I ended up left with the pair I meant to return that were far too big. I received an email from H&M saying as an item had been washed, it would be returned (it was the first time I had realised).

Anyway they returned the whole £150 order. I completely know it was my fault for sending back the wrong item and take responsibility for this but I'm disappointed I have £150 of clothes I don't want. 3 items I didn't even take out of packaging and 2 items I looked at but didn't even try on because I didn't like the material or quality.

I have the returns note. My question is, could I get away with returning the remaining items to store? Or will they have put a note on my account when I returned them, saying not to refund me? I'd like to get back some money if I can! Thank you.

OP posts:
AutumnLeafy · 23/10/2021 13:06

Or if you have phone anxiety can you get to a shop?

Winter2020 · 23/10/2021 15:43

If you take them to the shop (the new items with tags) go straight to customer services and ask if you can exchange for store credit or at least the correct sizes. I think they might offer exchanges when they won't refund. Better than nothing.

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