Leaving sky tv

[Vilanelle]

Each month I'm paying over £90! I have a leaving date and every week they ring with a slightly better offer. The last being £58pm

AIBU to think they will keep giving me better offers if I hold off cancelling my leaving them?

I have the sky Q multiroom set up. I have a tv in the bedroom with no access to an outside aerial. Is there a multiroom alternative? Paying £90 a month to watch around 3 channels that are worth watching on sky atm. Enough is enough.

I'm surprised that people do not ring when their contract is ending. Sometimes you have offers before ending or you actually have to cancel. I've had various offers over the years and get offers for my parents also.

im with now tv i do this every 8 months. Either half price or 3/4s off

i do it online and they haven't twigged yet, ive been doing it for years now
i have entertainment ,kids, movies and internet

@TAKESNOSHITSHIRLEY can you elaborate? You do what online every 8 months? Can I have Now TV in a room with no outside aerial?

We pay £36 including broadband and phone line think it's just basic package for tv

We got them down to 27/month from 88. No sport or movies though. Still probably getting ripped off though

I used to work for Sky and no, I honestly wouldn't stay with them.

I'm always gobsmacked on how much people spend on tv,it's eyewatering

@JessicaFletcherxx

I tried this, they never offered me any deals, so I left. Turns out most of the stuff I watch is on freeview anyway. Got a better deal on Wi-Fi and don't miss it at all.

This. We left them 5 years ago. The bill was £55 a month, and did not even include Sky Sports or Sky Movies. (Would have been £85-ish with them.)

I had to say we were moving to America to get rid of them, as were notorious for trying to stop people leaving them. Got a Humax Freesat Recorder box for £229, and have never looked back. Literally, the only channels we missed were Sky One and Sky Living, but we caught up on the 3 or 4 shows we watched on them a year or so later when they were available elsewhere.

Still got the same Freesat box 5 years later. We pay £37.00 for our internet and landline phone with an unlimited calls plan (with another company,) and nothing for the TV as the Freesat box paid for itself within 4 months! (As we were paying £55 a month for Sky's basic package!)

I reel in horror when I hear some people say they pay £115 to £130 a month for Sky TV and their internet. That doesn't even include a landline phone.

My sister cancelled and now receiving all the offers to rejoin from £19 a month. Definitely leave. Then rejoin if you wish. It's such a rip-off otherwise!

Do you lot simply accept price rises when they write to you about them?

Each time I call up and negotiate it back down to the 'real' price. I thought everybody did this.

@Vilanelle

Each month I'm paying over £90! I have a leaving date and every week they ring with a slightly better offer. The last being £58pm

AIBU to think they will keep giving me better offers if I hold off cancelling my leaving them?

They will give you a better offer then start 8ncreasing your prices, you'll be back at £90 before you know it

@Wooky8

My sister cancelled and now receiving all the offers to rejoin from £19 a month. Definitely leave. Then rejoin if you wish. It's such a rip-off otherwise!

We got this kind of offer too. Even though we said we were moving to America!!!

We started getting the 'please come back' letters about 2 months after leaving. We were so happy with Freesat by then, and missed very very little from Sky, that we ignored them.

They said 'pay just £10 a month for the first 4 months!'

It was £10 a month for 4 months, but would then have bolted up to about £60 a month for the last 8 months of the contract!

So like, nahhhhhhhhhhhh.

@Chanel05

I used to work for Sky and no, I honestly wouldn't stay with them.

What makes you say that? I must say, apart from the cost, I love the sky Q system. It’s so comprehensive and reliable. I had a couple of stints with Virgin and really didn’t like them. We need the premium sports package, so I’m not sure Now TV and the like would work for us.

I do this every single year and have done for 9 years. Never pay more than £30ish a month.
I did get rid of my broadband with them so now just have tv package and movies but every year my offers end and my price doubles so I cancel, go through all the offers until tbe very last minute and end up with pretty
Much a half price deal for another 12 or 18 months.
Tbh I thought everyone did this with sky.

@AnnieSnap in my opinion, it's a lot of money (subject to personal income of course), for many channels you will never have the time to enjoy and watch to the full extent.

Perhaps things have changed over the years as this was 10-13 years ago but in my view, I feel like you're speaking to people in their late teens/ early 20s who are likely sat there truly not caring if you're a happy customer or not.

I was in 8 departments in over 3 years including technical and broadband provisioning and myself and most others knew absolutely nothing in depth that was required to really support a customer in those roles. You'd read off a small script and in those days, if you didn't know the answer you'd just hang up so they'd call back. If someone complained wanting to speak to a manager, it'd often be the person sat next to you who was off the phone (and definitely not a manager) and That was part and parcel of it. The first thing most people would do when you accessed an account to a customer was check what paper view they'd watched in the last few months, if any, and then prod the person next to you to have a read if it was porn because it would say the title of the film.

Although a number of years ago now, I can't support them knowing that's how customers were treated back then.

@Chanel05 I can remember Sky customer service being pretty useless years ago. It’s changed a lot in the past 5 years. The staff are really helpful with any query. If they can’t help, they go off check and come back. A short text survey was sent out after every call. Now they have moved to a fairly detailed email survey.

I decided to leave and got all the offers. To be honest, it made me even more determined to leave. They aren’t losing money at the offer price, so how much have they ripped you off for in the past? I expect businesses to offer their best price, especially to loyal customers, not just rip people off until they threaten to leave. Disgusting business model.

I hope it’s okay for me to open this thread again as it’s only one month old. I’ve done it. I’ve cancelled and I’m feeling really nervous that I won’t receive the much discounted offers. My DH, who has OCD would be climbing the walls (sports channels & I’d struggle too if I couldn’t access Liverpool matches) if we actually have to leave at the end of the notice period. Fingers crossed I get a better offer before then.

Anyone with very recent experience?

@AnnieSnap I called and cancelled on Monday. Was very pleased to see that my next months bill will be £26 (broadband) instead of the ridiculous £98 they were going to charge. I have 2 Roku Express sticks that I purchased in the sale that I am looking forward to using instead. Will be ditching the TV licence next year as well as they are taking off Holby City and that's the only thing I watch on terrestrial tv.

@JerkintheMerkin I’ll have a look at the Roku Express sticks. I hadn’t heard of them before. Someone mentioned Now TV to me. I had a look and it is much more cost effective for what we need.

My experience with Sky is to go straight to cancellations dept. If there are offers advertised to new customers, quote them to Sky and say you want them. But tell them you can take it or leave it, and mean it! I was already p*ssed off with them because I was out of contract and would have had to pay £65 for them to call an engineer to look at their broadband problem!