Accidental subscription “easy to unsubscribe” isn’t

[Soubriquet]

I ordered something yesterday and accidentally ordered it as a subscription instead of a one off.

Read further down that it’s easy to cancel the subscription. Fab. Went to do that. Nope, you have to email the office and they will eventually cancel it for you when they get in touch which will take a while because of course “COVID is hard on the workplace and things take this little bit longer to do”

Aibu to think that easy cancelling should be that?! Easy

Well it is easy; you just send an email

Sending an email isn't exactly The Cube levels of difficulty is it?

It is when they say “they will get back to you ASAP but because of COVID it may take a while longer” I don’t want to wait. I’m terrible at remembering things and so if I don’t cancel when I’m thinking about it, there’s a chance it will carry on anyway and I won’t know until the money has already gone

So do what most people do and set a reminder on your phone to check that you've cancelled it before the next date the money comes out 🤷🏻‍♀️

Will payments come out for the subscription by direct debit and so you could cancel them with your bank now? I can do that on my online banking app.

Put a reminder in your phone calendar a few days before it's due and check that the cancellation has gone through.

Cancel the direct debit

I don’t have online banking anymore. Keep meaning to go and get that sorted but then forget again

I’m more annoyed that it’s marked as easy cancellation. Why can’t they do it like other companies can? Press a button and done, cancelled. Why have I got to wait for a worker to cancel it for me

@MrsMop1964

Put a reminder in your phone calendar a few days before it's due and check that the cancellation has gone through.

This. It's really not that difficult!

How on earth do you manage without online banking in this day & age?

@cantgetmyheadroundit

How on earth do you manage without online banking in this day & age?

Don’t need it really

It is an easy cancellation...
As pps said, aet a reminder. I am forgetful so I always have reminders on my phone and regularly ask Alexa to set some. We have lots of smart technology around, utilising it makes life easier.
Even note on a fridge can be enough tbh.

Just email To say you cancelling and cancel the direct debit. It's a pain as my bank is now restricting hours. No way will I ever do online banking so will be changing banks soon...

@cantgetmyheadroundit

How on earth do you manage without online banking in this day & age?

Don't have it either...it's not uncommon. I've lots of friends without it too.

Don’t need it really

Seems you do. If you had it you could easily cancel the payment.

For this saying cancel the direct debit - most subscriptions are paid via continuous card authority which you can't cancel (only the company can), it's a right PITA!

I don’t want to cancel the actual order though just the subscription. I don’t mind ordering it myself every other month. So the only way to cancel this is through the company. Which is why I’m baffled as to why there isn’t a simple cancel button

Surely they will get to your email, read it, cancel the subscription and email to tell you? If not then they will email you back and you will reply to say 'Yes please cancel subscription' and then it will be done.

Just seeing this. New app called ScribePay for managing subscriptions

That's about as easy as it gets.

I feel this. I hate having loose ends on my already full list of things to do and I dread sales calls from account managers trying to persuade me to stay on their books.

I read somewhere that EU rules mean you have to be able to unsubscribe in the same way that you subscribed.

I agree OP whilst email isn't as bad as the ones that make you phone up why isn't it just a click of a button when thats all it takes to subscribe?