To think he shouldn't have fallen for this?!

[BloodyScammers]

DH was scammed recently. Called me at work to say he had a call from credit card company to say attempts made on card. Told him I had heard of scammers using this to con you to give info so he should call card company. He did, using online number, and they said attempts made but nothing went through.

He then gets a call from 'same company' saying there were further attempts. The number showing on his phone matches the number of the company he called earlier so he trusts them.

They then say that another card (main bank credit card) involved and attempts made on that card too and in order to trace the scammers he should authorise the attempted purchases to close off the process in order to allow the trace.

Now, at this point would you not be saying 'hold up'?!!

DH goes ahead and authorises the payments via his app and the penny drops when the caller disappears.

Soooo, DH has spent the past 2 days trying to sort the mess out - cancelled cards, online banking, reported to police, given statement.
Two transactions have gone through so I think we've lost about £12k so far and another one pending although I don't see how that could still go through given the report of fraud.

I am so fed up of the whole thing and wonder if I am being unreasonable? Perhaps I just have a very high level of suspicion but I think I would have gone into reverse gear the moment they mentioned authorising the payment. I would have at least hung up and tried calling the card company to make sure it was legit rather than believe the caller.

It was on Rip Off Britain today, a big section on spoofing with a case study very similar to yours OP.
It'll be on iPlayer if you want to see it, also was covered on BBC Defenders last week.
He isn't alone they're too good.

I hope you are being dealt with kindly now and the bank is helping

I think you are being a bit harsh. He got scammed. It's a pain in the arse. He's dealing with it at the moment.
It's very easy for anyone else to say what they would have done in the moment, but you really don't know that until you are in it.

I'm not sure what benefit it is to have his wife going on about him being stupid when I guess he's felling pretty stupid himself at the moment.

My 90 year old df nearly got scammed by a false Amazon call.
He doesn't even use Amazon.
Fortunately the scammer got impatient as my df was slowly following their instructions.
Df has a short temper and when scammer tried to push df he put the phone down in a strop!

I tell my parents that if someone fraudulently uses their cards they will get the money back as long as they've played no part so ignore all phone calls and go to the bank.
Scammers work on fear of losing money but you won't lose it if you do nothing.

@TheQueef - Thanks you - I just watched that on iplayer. Spoofing scams are on the rise - I hope more people are becoming aware of it.

We'll be fine but it has been a painful lesson.