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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think restaurant service is too rushed.

39 replies

Calipsew · 04/10/2021 21:53

We ate out this evening for my son's birthday, at a Spanish restaurant. We were only there an hour, because the waiting staff were so very efficient at taking our order, serving the food and whipping the plates away as soon as we'd finished. I could understand it in a busy restaurant on a Saturday evening, but its Monday and only a small number of tables were occupied. Next time I think I will have to make a point of telling the waiting staff to take their time. Does anyone else ever feel like this in restaurants? It seems to happen every time we eat out, and I resent spending so much money for a rushed experience.

OP posts:
DragonDoor · 06/10/2021 11:15

I came across this once in a fairly large ‘upmarket’ style restaurant. Had booked a table online, 2 hr slot.

The rate the waiter was trying to move us along made me think they intended to have us out within an hr to accommodate walk ins.

While I understand that restaurants need to sit a steady stream of tables, wolfing down a 3 course meal was not what I signed up for!

After the main course I was practically hiding my face behind the desert menu to dodge the waiter.

When he approached I said we needed a bit more time, and we took it.

Maverickess · 06/10/2021 11:16

People really do need to communicate what they are expecting on an individual basis.
This thread is only 2 pages long so far and there's opposing expectations, why do you expect the people serving you to know what you'd prefer without you know, mentioning it?
I worked in hospitality and complaints were usually always weighted towards service being too slow or inefficient. So you respond as a whole unit to decrease service times and increase efficiency.
I was always happy to tailor service to the guests request, but I am not a mind reader and I don't know if you want a slow and relaxed evening which another guest would rip me a new one for delivering as they saw it as slow and inefficient!

DragonDoor · 06/10/2021 11:50

@Maverickess

People really do need to communicate what they are expecting on an individual basis. This thread is only 2 pages long so far and there's opposing expectations, why do you expect the people serving you to know what you'd prefer without you know, mentioning it? I worked in hospitality and complaints were usually always weighted towards service being too slow or inefficient. So you respond as a whole unit to decrease service times and increase efficiency. I was always happy to tailor service to the guests request, but I am not a mind reader and I don't know if you want a slow and relaxed evening which another guest would rip me a new one for delivering as they saw it as slow and inefficient!
I think expectations of customers can largely be inferred by the type of dining on offer.

People generally expect a quicker service in causal restaurants, family orientated places etc.

In more formal restaurants, customers can unobtrusively be checked in on, asked if they are ready. It’s not a case of damned if you do dammed if you don’t.

People generally expect a bit of a gap between courses if out for the evening. I genuinely don’t think many people go out expecting 5 /10 minutes between courses. That’s rushed.

Water can be topped up, drinks orders taken between courses if the kitchen is running a bit slow. That’s still attentive service.

Rosebel · 06/10/2021 12:08

I've only been out twice since Covid but it didn't seem rushed. It was a 2 hour slot but that's long enough to have a relaxing meal.

woodhill · 06/10/2021 12:14

@purplecorkheart

I was away last weekend and really noticed how rushed the service was. One of the restaurants you where told when you booked how long you had the table (2 hrs). They took our order and had our food out in 10 mins. The person I was with finished their food before me. They cleared her plate before I had finished eating.
That's bad form. You should only clear when everyone has finished a course
MrsSkylerWhite · 06/10/2021 12:16

Don’t go out to eat personally but our daughter and SIL tell us that popular restaurants are still allocating time slots where we are, max 2 hours for dinner and 1 hour for breakfast/lunch.

Maverickess · 06/10/2021 12:19

I think expectations of customers can largely be inferred by the type of dining on offer.

People generally expect a quicker service in causal restaurants, family orientated places etc.

In more formal restaurants, customers can unobtrusively be checked in on, asked if they are ready. It’s not a case of damned if you do dammed if you don’t.

People generally expect a bit of a gap between courses if out for the evening. I genuinely don’t think many people go out expecting 5 /10 minutes between courses. That’s rushed.

Water can be topped up, drinks orders taken between courses if the kitchen is running a bit slow. That’s still attentive service.

True in part about the type of establishment, you'd expect fast service in McDonald's compared to The Ivy.
But there's a myriad of places in between those, and expecting people who've never met you to guess your preference and then moaning when they get it wrong is a bit counter productive.
What's wrong with asking for a bit more time with the menu or a drink order when you're having the mains cleared before dessert orders? Rather than being rushed through your meal that you want to linger over and then moaning about it afterwards?

And if places are placing a 90 min or 2 hours limit on tables and you accept that, then why complain you feel rushed afterwards?

Check backs on tables are often complained about too, the filling of the water, offering drinks orders etc, some people want to be left alone, some people complain if a waiter doesn't appear the second they decide they want an order taken. What you consider attentive service is overbearing to someone else.
If you've got specific requirements for that meal, then it won't diminish your experience to communicate those and get what you want.
Though I guess it does deprive people of a damned good moan afterwards.

M4J4 · 06/10/2021 12:21

Me and a friend had this in Nando's recently, in and out in an hour. (Somewhat expected there I guess).

We opted to go somewhere else for coffee and dessert so we could keep chatting without being rushed.

DeepaBeesKit · 06/10/2021 16:03

Yes. I'm actually disliking how fast food comes and how its affecting menus - starters always seem to be cold things or prepared now, so you order and it appears within about 5 minutes. It feels a bit odd going for a 3 course meal and being done in barely an hour as happened to DH and I recently.

What I particularly hate is when they rush you through the food, only to disappear when you actually want the bill.

DeepaBeesKit · 06/10/2021 16:03

And if places are placing a 90 min or 2 hours limit on tables and you accept that, then why complain you feel rushed afterwards?

Many places don't specify any time limit but rush you nonetheless.

DragonDoor · 06/10/2021 18:28

And if places are placing a 90 min or 2 hours limit on tables and you accept that, then why complain you feel rushed afterwards?

My own story upthread was about having a 2 hr slot, but trying to be rushed out within 1hr.

I did say I needed more time, but I will still have a moan because I had expected to have a relaxed 2 hr meal, it’s literally what I booked in for!

The service was so ridiculous I can almost laugh about it now.

I do agree that everyone is different, and too many check ins can be overbearing. For me, it really depends on how it’s done.

Boood · 06/10/2021 18:45

Service is definitely worse recently. I assumed it’s because all the staff are inexperienced. I find they won’t leave you alone for the first fifteen minutes and after that can’t be found for love or money.

HopingForOurRainbowBaby · 07/10/2021 02:03

@purplecorkheart

I was away last weekend and really noticed how rushed the service was. One of the restaurants you where told when you booked how long you had the table (2 hrs). They took our order and had our food out in 10 mins. The person I was with finished their food before me. They cleared her plate before I had finished eating.
That would've made me feel really uncomfortable like they were rushing me and I'd have ended up sending a half eaten plate of food back
HopingForOurRainbowBaby · 07/10/2021 02:09

The other one for me and this is also pre Covid. Go to a pub or restaurant and see if they have a table available. They ask if you've made a booking and you tell them no, and so they look down the list Um and ah for ages before saying yes you are lucky we can fit you in because it's going to get really busy soon and the entire time you're there not one other person comes in and the tables remain empty. A well known hotel is renowned for doing this

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