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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think nobody else would get away with this in their job?

52 replies

ChickenLegs7 · 23/09/2021 17:13

Jesus, what's wrong with them? I know their busy but seriously...

In the process of buying a property and they've all been shit as far as I'm concerned, including the vendor. It seems that I'm the only one that's been trying to get this done in a timely manner. My solicitor has been ok but she's so rude. I don't harass her but every time I've rang for an update, I get told that she'll ring me back but she never fucking does!!! We've been waiting over two weeks for the other side to come back with some paperwork (baring in mind all searches have come back, we are literally waiting for this one thing and it's holding everything up now) and I rang my solicitor today around 3:30 and asked if she'd heard anything. She explained no but that she would ring them herself and ask what's going on, she said she would ring me back today before closing but.... NOTHING!! I couldn't ring before they shut as I was on a teams meeting. It actually makes me wonder if she even phoned them at all...

Don't get me wrong, I know moving is stressful (done it once before) but their all useless and I've honestly done more work than any of them put together. I work in a customer facing role myself (for far less pay might I add) and I would never dream of telling someone I'd ring them back but not bothering to and just shutting up shop!!! I'm pissed off at the other side too as they've seriously just taken the piss from day one. They haven't even sent the draft contract yet and and even the EA told me that's the first they normally send over...

Feel like telling them all to piss off and stick the house up their ass... Angry

OP posts:
Blanketsnpamphlets · 25/09/2021 22:32

Because it’s an extremely high volume small margin workload and every time you phone you’re taking more of their time away from actually progressing cases. She’ll have several hundred clients on her books. It’s an unfortunate by-product of that part of the industry, and to avoid it as PP solicitors have said you would have to pay several thousands more to get the type of service you want, which you know for next time.

Ticksallboxes · 26/09/2021 00:59

Unfortunately it's one of the few industries that relies on repeat business (like how often do the same people buy or sell their house).

I once temped for a conveyancing solicitor and it was the easiest temp job I ever had. Basically fielding calls and telling people he was busy while he sat and change-smoked behind a huge pile of client files.

I feel for you OP. I think the only way is to be a complete Rottweiler and harangue them every day! Good luck.

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