Sueing Airbnb with via Small Court Claim

[Ibiscus]

Hello everyone!

I was an Airbnb superhost when Airbnb deactivated my account in May this year and all the subsequent bookings (over 20) got cancelled on the same day. However I had 3 bookings happening on the same day as the deactivation and these were not cancelled.
The only explanation they gave for deactivating my account was that it was a copy of an accont that had been previously deactivated 3 years ago.
I called Airbnb and I asked if the 3 bookings happening that day were valid and if I had to check the guests in. The operators confirmed as I would have been paid and not to cancel the bookings.

As you can guess unfortunately no payment for any of these 3 bookings was received. The payouts were a total of £6000 and till today when I call Airbnb they scroll their shooulders by saying someone is taking care of my case and they will message me.

Therefore the only way to reach and finally receive the money they owe me is to go via the Small Court Claim.

Has anyone experience with it?

Have you ever tried to contact the legal department of Airbnb?

Thank you :)

@ritet

That’s amazing and you’ve all been so kind and precious with your valuable comments.
The UK address they’ve got to receive the claims against them is my life saviour so that I can start the Small Court Claim process!

Looking on Airbnb website if you select the terms and conditions at the bottom you can find the terms of service for European users (which still applies to resident in the uk)
Clause 22 is the applicable law and jurisdiction you would need to check if you are considered a business or a consumer.