To wait 6 days without a car

[sanhi]

My windscreen has a big crack making it dangerous and illegal to drive. Insurance company use autoglass who cannot come to replace the screen for 6 days! AIBU to think they should find a company who can replace it much quicker?

I need my car for work as a carer and live rurally also I'm supposed to be collecting my son from camp on Friday which is 2hrs away. The insurance company can't help and neither can auto glass. I've never had to claim before but wouldn't of thought it would take this long but I could be wrong.

Is the crack on your drivers side and in your immediate field of vision?

Why don't you find a company that can do it more quickly?

I found a local company who came out to my house to do it, just had to pay the windscreen excess for insurance.
The company actually sorted that all out with my insurance company, I just had to pay online.

@Lockheart

Why don't you find a company that can do it more quickly?

Because it has to be a place that the insurance has approved or else they won't pay

Can't you get a courtesy car?

Ask the insurance company if they'll still pay if you find someone who can do it more quickly? Alternatively you might need to bite the bullet and pay for the replacement.

The insurance company won't use a different company or pay out anymore than £50 if I go elsewhere. They won't provide a courtesy car.

The delay relates to getting the right windscreen, so unless you strike very lucky you would probably be waiting a similar time with someone else.

It’s not an absolute fact that driving with a crack is illegal, it would fail an MoT but would depend on the crack as to whether it meant the car was in ‘dangerous condition’

If the glass is broken with exposed edges then it is dangerous, otherwise it depends on if it affected the drivers view.

It’s going to be up to you to decide, but if it isn’t in the drivers line of view, and with a replacement booked if you were stopped by the police then you could show that it is due to be fixed

www.rac.co.uk/drive/advice/car-maintenance/how-to-deal-with-damaged-windscreens/

I had a big crack in my windscreen a year or so ago, after it was hit by a stone thrown up by a lorry on a motorway.

I was really worried about it, especially as the company nominated by my insurance said they couldn't replace it for about a week, but they assured me that it would be fine. I was going on holiday when it cracked and ended up driving about 300 miles before it was replaced - much of that was driving at speed on motorways.

They were right, and it was fine.

It's definitely not going to pass an MOT, one of my worries is that the crack got even bigger over night, I assume due to temperature changes.