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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think they've made a massive mistake here?

161 replies

PepsiColaaa · 24/08/2021 12:39

I've recently started a new job working from home. I was miserable in my old one and wanted to try something completely different. I found this job online via an agency who was recruiting for a company and they put me forward for an interview. I was offered the job last month, my equipment arrived last week and I started my training yesterday. It is only minimum wage but it was a way for me to get experience in this type of work (I've done the same jobs for 10 years). The job was advertised as working Mon-Fri 9-5 with weekends off and when I spoke to a lady from the agency she confirmed that over the phone to.

This morning whilst we were all on teams (8 of us) the trainer asked everyone to explain why they had applied for the role. One person said it was because they had a family and wanted to spend more time with their kids on the weekends etc. At that point the trainer must have realised and asked us all if we knew it was shift work. Apparently they operate 7 days a week 8-8 Mon-Fri and 9-6 on weekends and we would be expected to work shifts. They are also open during all public holidays (even Christmas Day Sad). I explained that there had been no mention of any shift work at all and I was under the impression that it was Mon-Fri. Everyone else said the same. Apparently we only work that during the 2 weeks training and then we start working on a rota basis.

It's not a huge problem for me as I've worked shifts before and I don't have any other commitments, but I think it's terrible that the agency have given all the applicants the wrong information. Some people have even left their jobs to take this one. One lady said she wouldn't have taken the job if she had known it was shift working as she has other commitments on weekends. Obviously some wires have been crossed but AIBU to think this is a huge cock up on the agency's part? Or maybe even the company itself if they've not passed the correct information on?

We're all stuck now and unless we want to be unemployed we need to continue with the job...

OP posts:
Howshouldibehave · 24/08/2021 12:40

What did your contracts say?

I would forward the job advert to your boss.

plodalong12 · 24/08/2021 12:41

This is hardly unusual (at least, not for me). It’s up there with the tactic of “oh dear, that particular job you applied for has now been taken, but here’s a similar one…” and yet the “particular job” advert still remains up for months, as bait…

evianlion · 24/08/2021 12:43

Did you not get a contract?

Goofers · 24/08/2021 12:44

It’s a legal requirement to get a contract before your first day, did they not read their contracts?

MiddleParking · 24/08/2021 12:45

Yes, YABU to think they’ve made a mistake - they’ve done no such thing I’m afraid!

MargosKaftan · 24/08/2021 12:46

If everyone said the same, could the trainer be wrong?

I would message the hr at your new employer and explain the way you had been hired.

The agency should be trying to sort this as if you all quit within a certain time frame, they are unlikely to get their fee. (Most have contacts stating the person hired has to stay in place for 2 months before they get paid.)

Geamhradh · 24/08/2021 12:49

Echoing others- what do the contracts specify?

JaniceBattersby · 24/08/2021 12:50

They’ve done it deliberately. This shit happens all the time because there a glut of jobs and a dearth of workers. Agencies have to fill the jobs to get paid so they bullshit their way through the process. The companies are usually compliant, and if they’re not, ask why they haven’t sacked the agency that made such a terrible ‘mistake.’ No way would I work for a company that pulled this kind of move.

PostMenPatWithACat · 24/08/2021 12:50

It's a legal requirement to have a contract within the first 8 weeks. However the offer should have outlined the terms.

PepsiColaaa · 24/08/2021 12:50

The advertisement online clearly states Mon-Fri 9-5. We didn't receive our contracts until yesterday afternoon. As we were all in training some of us hadn't had a chance to look at it properly, including me but I have now and it does say 40 hours over 7 days although I've not signed anything. We have a probationary period of 3 months. We all received a conditional job offer from the company 2 weeks ago which said working hours-40 but no mention of what days. I didn't think anything of it at the time as I'd already spoken to the agency who confirmed it was Mon-Fri with weekends off, plus it even saids it on the advert!

The trainer did apologise and explained that the agency had got the information wrong, but that's it... it's basically up to us if we want to continue with the job or leave... even though some of us can't physically work shifts! I'm not sure what will happen to those people now. Luckily I can otherwise I might be out of a job.

OP posts:
RyanReynoldsHusband · 24/08/2021 12:51

I’m waiting for the OP to admit that they don’t have a contract

RyanReynoldsHusband · 24/08/2021 12:51

Oops, posted too
Soon

PepsiColaaa · 24/08/2021 12:53

@MiddleParking what do you mean?

OP posts:
Bells3032 · 24/08/2021 12:55

Think there's been a massive screw up here but I'm not so sure it was a mistake. Think this needs to be taken up with the hr department. They have misrepresented the job. I'd be speaking to acas about what can be done

plodalong12 · 24/08/2021 12:55

I think MP is saying that this isn’t a mistake, it’s deliberate. Agencies do this all the time. That’s why I said it’s not unusual, as I’ve known the same to happen to loads of people, me included.

WTF475878237NC · 24/08/2021 12:55

It's bait OP. The majority of people want weekends off I imagine.

RaininSummer · 24/08/2021 12:56

It wouldn't surprise me if the agency had done this on purpose to get applications for a role they were struggling to fill.

SuperstoreFan · 24/08/2021 12:57

I would bet my last pound that it's not a mistake.

PepsiColaaa · 24/08/2021 12:58

If they've done it deliberately then it's bloody awful and I can't quite believe their actually allowed to do something like that tbh. It is literally messing with people's lives.

OP posts:
ShuddaBeenMe · 24/08/2021 12:59

It's awful. What are the agency saying?

PepsiColaaa · 24/08/2021 13:01

I'm not sure, I've not actually spoken to them as I've been in training all day. It was the trainer from the company who we spoke to whilst we were all on a teams meeting. She then asked her manager to come in and explain everything to us which he did and then they've basically just said that the agency have made a mistake. Someone else did say they should speak to the agency as it's really unfair and has misled a lot of us.

OP posts:
Dixiechickonhols · 24/08/2021 13:04

Yes not a mistake it’s shitty tactic by agency who are paid to place people. You are ok with shifts but shift work usually carries higher wage. So if they’d advertised it as shift they may not have attracted candidates. If you are happy with contract and it suits you go ahead. Just be very clear what correct position is and if need be clarify by email how many shifts you work, how bank holidays are allocated etc.

AnonymousCheerleader · 24/08/2021 13:05

What's the company? More people should be warned about this.

If I were put in that position, I'd be screwed.

Iloveginger · 24/08/2021 13:09

Did you give up a job for this ?
Did they send out an offer letter stipulating the terms of the employment, before you handed in your notice.

PepsiColaaa · 24/08/2021 13:09

@AnonymousCheerleader I'd prefer not to say what company it is just incase, sorry! I know what you mean about warning other people though.

OP posts:
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