I struggle with talking on the phone due to hearing impairment, and lines being open in working hours, I normally get someone to help relay the conversation a bit if I can’t hear. I avoid phonecalls as much as possible as it always ends up embarrassing to with asking to repeat/ missing info and mix ups.
I have a subscription with The Times newspaper they refuse to end it unless I call. They say they must actually talk to the account holder, why I don’t know as they don’t know my voice personally and I can add any required info in writing. Can they do this? It began in writing. It just pissed me off on principle tbh that I can’t use a reasonable tool of communication, either post, email or through the online account. Lots of notice for them before the contract at its end, in writing I can do it independently. I hate having to drag others into calls when it’s not necessary and get approval etc (don’t start me on people refusing to talk if they think they are on loud speaker for ‘security reasons’ even if you assure them you are alone on your house phone).
Short read; can a company ignore you through all lines of communication except the phone, when this wasn’t clear at the outset?