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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to think they should refund us for these tickets

46 replies

alloalloallo · 15/08/2021 08:54

We usually go to a music festival most years.

We bought tickets in August/September 2019 for the 2020 festival - they do an early bird offer and we go with a big group of friends so we buy the tickets then as they’re substantially reduced.

Covid hit and obviously the 2020 festival didn’t happen so the tickets were rolled over for this year.

The festival have just released their Covid policy and they require you to either have had both jabs, with the second jab at least 2 weeks before the festival, or a lateral flow test within 72 hours of the festival.

DH and I have already had both jabs and DD1 and her boyfriend will have had her second one in time.

DD2 and her boyfriend are 16 and have had their first jabs, but won’t have had their second jab in time.

The problem we have, is that DD2 has Tourette’s and the type and severity of her tics mean that we can’t get a test anywhere near her - we’ve tried about a billion times and short of full on restraining her, it’s just not happening.

I’ve emailed the festival and I’m just getting nowhere - they just keep referring me to their Covid policy FAQs, so I asked for a refund, but get referred to the no-refund parts of their Ts and Cs

We could sell the tickets, but local selling pages are usually awash with them and we’d never get the ticket value back

We can’t be the only ones in this position, so just wondering what others have found

Thanks!

OP posts:
OnTheNatureOfDaylight · 15/08/2021 09:00

Insurance? social media?

Thats sounds awful op. Most organisations i've had dealings with are refunding.

Did you pay with a credit card?

Sparklfairy · 15/08/2021 09:01

When is the festival? When did DD have her first jab? Can she got to a walk in and get the second dose early? I went at 8 weeks but my walk in was doing from 4 weeks (pfizer).

plodalong12 · 15/08/2021 09:01

Social media is the route to go down with this.

AlexaShutUp · 15/08/2021 09:01

That sounds very unreasonable and potentially discriminatory. You didn't sign up to those t&c when you bought the tickets and there is no way in which the younger members of your party could have been double jabbed by now, so the ltf is your only option, which is inaccessible due to your dd's disability. Fair enough if they won't let her in without the vaccine or a test, as they want to keep risk to a minimum, but then they should at least offer you a refund.

It was my understanding that 16 and 17yos with one jab would be counted as fully vaccinated for now, as they aren't yet being offered the second shot. Is that not the case after all?

MyOtherProfile · 15/08/2021 09:02

If she has an official Tourettes dx then I would think this becomes a disability access issue. Worth dropping that into conversation with them.

LagneyandCasey · 15/08/2021 09:03

Would they postpone them to next year for you? DD2 and bf will have had both jabs by then.

OnlyFoolsnMothers · 15/08/2021 09:03

What I would do would receive a lot of backlash on here so I’ll keep quiet

plodalong12 · 15/08/2021 09:06

@OnlyFoolsnMothers

What I would do would receive a lot of backlash on here so I’ll keep quiet
Don’t tease us like that
senoritarita · 15/08/2021 09:06

Onlyfools: yep. Me too

Ponoka7 · 15/08/2021 09:06

@OnlyFoolsnMothers, if it's take the test for her, or someone else, then I agree and will be the one to say it.
So just pick whose doing the test on her behalf.

AlexaShutUp · 15/08/2021 09:07

I think it's pretty obvious what @OnlyFoolsnMothers would do. Personally, that wouldn't be my choice but I might throw it into the conversation with the organisers as to why they should refund the money.

OnlyFoolsnMothers · 15/08/2021 09:08

[quote Ponoka7]@OnlyFoolsnMothers, if it's take the test for her, or someone else, then I agree and will be the one to say it.
So just pick whose doing the test on her behalf.[/quote]
Grin

Sunshinedaisymeadowsxx · 15/08/2021 09:08

Leeds fest?

millenialblush · 15/08/2021 09:09

Yup, do the test for her or cam she spit into a cup and you swab that? I'm sorry but I just don't believe that for such a highly transmissible virus you can only test by sticking the swab right up someone's nose and down their throat....

AppleKatie · 15/08/2021 09:09

It had crossed my mind too.

OP presumably the festival has no way of knowing who took the lateral flow?

And it’s not as though they are a) 100% reliable b) what is being suggested amounts to the same as her having an exemption- which common sense tells us she should have.

ExpressDelivery · 15/08/2021 09:11

How have 2 16yos had their first vaccine?

It would be very easy to register a test without actually doing one, so the policy is nonsense anyway, but surely there must be something about disability access there?

ProfSprout · 15/08/2021 09:13

Did you know if you put the fluid on a lateral flow without doing a swab at all, you’ll still get the control line and a negative result?

Original poster
alloalloallo · 15/08/2021 09:13

@OnlyFoolsnMothers - it did cross our minds tbh

The rest of us are happy to take the LFTs - if we’re all negative, the chances are she will be too - and I suggested it in one of my emails, but they just keep replying to tell me to check the FAQs

It’s frustrating. I just can’t get hold of anyone and they’re not actually answering any of my questions.

She does have an official Tourette’s diagnosis

OP posts:
AlexaShutUp · 15/08/2021 09:14

@ExpressDelivery

How have 2 16yos had their first vaccine?

It would be very easy to register a test without actually doing one, so the policy is nonsense anyway, but surely there must be something about disability access there?

16yos are being offered the vaccine now. My nephew has had his, and dd could have had hers but chose to wait until next week because she didn't want the potential side effects to interfere with her plans for the next couple of days.
OnlyFoolsnMothers · 15/08/2021 09:15

[quote alloalloallo]@OnlyFoolsnMothers - it did cross our minds tbh

The rest of us are happy to take the LFTs - if we’re all negative, the chances are she will be too - and I suggested it in one of my emails, but they just keep replying to tell me to check the FAQs

It’s frustrating. I just can’t get hold of anyone and they’re not actually answering any of my questions.

She does have an official Tourette’s diagnosis[/quote]
They officially can’t say anything but the rules to be fair - have her spit in the cup and see what it says, she’s part vaccinated, young, you’re all vaccinated - let’s calm down, engage some common sense and enjoy the event

EverybodyIsInteresting · 15/08/2021 09:15

How have 2 16yos had their first vaccine?

Because 16 and 17 year olds can get the vaccine now. Odd question.

bananacrumble · 15/08/2021 09:16

I'd do the lateral flow test for her....

oblada · 15/08/2021 09:16

Legally it sounds discriminatory so I would push on that.
Practically speaking I'd do the test for her and say it's hers.

Original poster
alloalloallo · 15/08/2021 09:16

How have 2 16yos had their first vaccine?

16 - 17 year olds are being offered the vaccine now. We had texts from our GP at the beginning of last week.

OP posts:
ExpressDelivery · 15/08/2021 09:17

@EverybodyIsInteresting

How have 2 16yos had their first vaccine?

Because 16 and 17 year olds can get the vaccine now. Odd question.

Sorry, I've obviously missed that, I thought we were still only doing 18yos. Mine are older and have both had both vaccines.

Does the no isolation for contacts if vaccinated or under 18yo still apply?