We recently moved house. The woman we bought from was in her 80s and moving across country to be with family, so she left some furniture behind. Mainly IKEA stuff.
A lot of our furniture from our old house doesn't really suit the new one or isn't right size etc so between our and hers, there was a fair bit to go. I arranged for a local charity to come collect because there was a fair amount and they have a massive furniture shop near us. The list was... 2 seater couch (grey, sofology, 3yrs old), double bed, single bed, 55" TV, small table and chairs, IKEA storage unit and display cabinet to name a few. Explained this to the charity when calling to book collection, they said brilliant and only thing they couldn't take was 2nd hand mattresses,no bother. Asked if there were any other rules, he said as long as it has a fire label/electricals working with right socket then they'd take it. I mentioned a coffee table which got scratched when moving,he said it's fine as someone will want to upcycle it. All good. He booked us in for a house clearance so it would be a big van.
They came today, driver literally huffed when he seen how much of it there was. He then said he'd need to call his manager. Came back 2mins later to say they couldn't take the bed's. I asked why and he said because they don't have room for them at the moment, his manager told him so. He then tried to lift a bedside cabinet by the top and it came away. I explained we'd had to take the top off when moving to fit them in the van,the screw's were cellotaped inside the drawer and easy to fix. I'd forgotten about it as we haven't used them since. Again he literally huffed and said it's falling apart we can't take it, we don't just take anything and everything. I explained again that the drawers and frame were in good condition, just needed to be tightened and offered to do it then and there. He mumbled about speaking to his manager again so I asked if I could speak to her too.
I explained to her about booking for beds and the issue with the bedside cabinet and said if they didn't want the stuff it was annoying but fine, but no need to be rude, which I felt the guy was being. I had even sent a few pics when booking in collection so was up front about what there was and the quality. She apologized,spoke with the employee and then got on moving the rest of the stuff.
He then didn't take the table and chairs because I'd stripped the chairs back to wood but the table legs were still painted white and they didn't match (except they were clearly a set). He didn't want a butcher's block kitchen unit because toddler DD took her opportunity while I was on the phone to scribble on it in felt tip while he was there. I wiped it with a baby wipe and showed it came off fine but nope, he was worried it would show back up when dried. He wasn't sure about taking a bag of kids clothes because I'd put some (unworn, tags still on) shoes in on the top of the bag etc. The list seemed endless.
They basically took about half the stuff booked for. I totally understand if it didn't have the fire labels on or they couldn't resell it then they wouldn't take it, but AIBU to think this was just petty and rude?? I felt so judged and like I wasn't worthy!