Bit of background
Ds had a telephone appointment with a GP (not his own GP as tbh we try to avoid this dr as we have had some bad experiences with them) and was told he was going to be referred for an ADHD assessment.
About 2 weeks later his own GP sent a form to fill in before he could be referred. Including an alcohol assessment. Ds doesn’t drink as he hates the taste. No idea why the alcohol assessment was included.
Filled it in and sent it back immediately by email. Got a reply the following day to say they had received it and would it take 3 days to process.
We left it 1 week and rang the surgery to check he had been referred
Nothing was picked up on the screen by the receptionist who said they would ask the dr to see what was happening
Left it till middle of the following week to see if he had been referred yet.
Receptionist said that ds had not sent the form back. I said yes he had and found the email and quoted her the time and date it had been sent and also the email in reply to say that the email had been received.
Asked to send it again which I did from ds’s email address and the receptionist said she had received it whilst I was on the phone
I was told that they would talk to the doctor the following day to bump Ds up the line as he had sent it weeks ago.
We rang back a couple of days later only to talk to another receptionist who again said Ds had not sent the form back as there was no email from Ds
Sent it again and was received by the surgery.
Receptionist said they would bring it to the drs attention when they were next in.
I obviously asked when and was told the GP only works 2 mornings per week.
Aibu that 2 mornings per week for what was a full time role (they were supposed to replace a retiring gp who is now back working at the surgery presumably to pickup the slack) is too little and if that is all they work then they shouldn’t be getting involved with sending out forms that they have no time to process.