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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To not accept a return?

24 replies

hibbledibble · 04/08/2021 22:23

I sold a mid priced item online, for cash on collection (too large to feasibly post).

It had signs of wear, which I took a lot of photos to show, and priced accordingly.

Buyer shows up and spends at least 20 minutes inspecting it, then buys it.

A few days later I then get a message asking to return it.

Aibu to not accept a return? On the basis that they had ample time to inspect it when buying. If they have changed their mind then they could resell, and frankly I can't be bothered to do so myself.

OP posts:

Speakuptomakeyourselfheard · 04/08/2021 22:36

I wouldn't accept it, if as you said, they spent 20 minutes looking it over, and were happy to still go ahead and purchase, then it's their problem if they're not happy with it now. If it was something which might stop working, then again, their fault as they should have checked before they paid, and if it was in working order when they took it away, you can't be held responsible. I think you've fulfilled your side of the deal. Let them re-sell it if they're not happy.

smileandsmilesomemore · 04/08/2021 22:38

Why do they want to return it? And how much are we talking about ? Obviously they know where you live, do you think they will cause trouble ? I had to refund a TV I sold
In this scenario, apparently it had damaged pixels, although I stated it did, I still refunded and then blocked the f@ckers and never sell on my local Facebook page now. I only sue general marketplace and prefer postage via ebay.

Original poster

hibbledibble · 04/08/2021 22:40

No reason given for wanting to return it. I would hope they wouldn't cause trouble!

OP posts:

Original poster

hibbledibble · 05/08/2021 00:03

So clearly this thread is too boring to get many replies, but the consensus seems to be universal, thank you!

Any ideas for letting them down gently? Or just ignore? I'm irrationally feeling responsible, even though I am in the right.

OP posts:

wtfisgoingonhere21 · 05/08/2021 00:05

I would message back and say sold as seen.

Sorry but they examined the item and you listed it with the discrepancies so tough

Failing that tell them to bugger off op

MurielSpriggs · 05/08/2021 00:09

If you want to engage I think you need to pin them down by asking them why they're wanting to return it and tailor your reply accordingly. If their reason is anything that was in the photos and should have been clear on a twenty minute examination - basically: tough tits, too late dearie. If the problem is that a serious defect has become apparent that was concealed , might be trickier.

AMCoffeePMWine · 05/08/2021 00:11

Don’t engage with them. It was sold as is, they spent their sweet time looking at it.

You’re not Marks and Sparks

EmeraldShamrock · 05/08/2021 00:16

This is the reason I wouldn't sell with collection from my home address anymore, some absolute weirdos who enjoy wasting time.

whatsthataboutthen · 05/08/2021 00:29

Uk law states caveat emptor for cash on collection items. The buyer came and inspected the item and then paid you, so the point of payment is their acceptance of the contract. Unless you did something like eg it was a television and you refused to plug it in to show them it actually worked or otherwise significantly misdescribed the item (eg said it was working when it wasn't) then they have no redress in law.

Lan2020 · 05/08/2021 00:30

I absolutely wouldn't refund. It was sold as seen and all faults listed, you're not a shop.

NoSquirrels · 05/08/2021 00:33

As others have said, I’d reply to say sold as seen.

Thanks for your message. I’m afraid I won’t accept a return - the item was sold as seen, you inspected it thoroughly before you decided to purchase. I’m sure you can sell it on if you no longer need it.
Yours,

AlmostAJillSandwich · 05/08/2021 00:35

Depends on where you sold it. Facebook marketplace, refuse. If Ebay, they can force a return if they paid via paypal/any way not cash in hand.

FelicityBeedle · 05/08/2021 00:45

Is it something like a carpet cleaner or a steamer or something. Could they have used it for what they wanted and are now changing their arm? Cheeky gits

Redarrow2017 · 05/08/2021 00:47

This reply has been withdrawn

Message from MNHQ: This post has been withdrawn

melj1213 · 05/08/2021 01:57

I would ask them for a specific reason as to why they want to return it. Then, depending on their answer you can tailor your "No returns" to cover their reason which will cut down on the back and forth.

"Don't like the colour" - "Im sorry but you bought it knowing the colour and had ample time to decide that before the sale so I am not going to refund you on that basis"

"Doesn't work" - "It worked fine for me and you had ample time on collection to test it before purchase. It was sold as seen so I will not be refunding you"

PerciphonePuma · 05/08/2021 02:40

Tell them you're not Argos!

GiantHaystacks2021 · 05/08/2021 02:45

YANBU.
Tell them to jog on.
Tyrekickers.

FrangipaniDeLaSqueegeeMop · 05/08/2021 02:46

I'd actually be tempted to ignore the message OP.

Cheeky feckers ey!

MoonlightWanderer · 05/08/2021 02:50

I think it’s childish to ghost them, just say sorry it was sold as seen and you can’t offer a refund.

Birminghambloke · 05/08/2021 03:30

I had this. Dropped to his home and he inspected it. I asked him “Are you sure it’s ok for you?” He replied it was. Off I went. Within ten minutes I had message on eBay to say it was dirty (it wasn’t- it was polished and match to photos!) and could I give partial refund. I refused as he had seen it, accepted it after my check with him he was happy (I’d have taken it back with me, if he wasn’t!). I got negative feedback. When I thought back he’d tried to get for lower than starting price, which I’d said no to. Next time I would not sell to someone whom I knew had tried to get cheaper.

Unless faulty, which maybe might not have been seen in the twenty minute check, no refund. Absolute CF. Record reason why in message trail eg you looked at it in person for 20 minutes.

phishy · 05/08/2021 05:44

@whatsthataboutthen

This. Caveat emptor, say no!

girlmom21 · 05/08/2021 06:22

Are you a business owner - do you sell things regularly? Was it a Facebook marketplace sale? I think this matters.

And why they actually want to return it?

Original poster

hibbledibble · 06/08/2021 17:42

Clearly not a business owner, I just sell the odd second hand item I have. They never gave a reason for returning, so I assume they changed their mind.

I was going to reply as suggested but can't find the message thread now, so I assume they have blocked me. Ah well.

OP posts:

Birminghambloke · 07/08/2021 18:24

@hibbledibble

Clearly not a business owner, I just sell the odd second hand item I have. They never gave a reason for returning, so I assume they changed their mind.

I was going to reply as suggested but can't find the message thread now, so I assume they have blocked me. Ah well.

See if you can make mention in your feedback so that other people are aware.

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