AIBU?

[Beautyblogger]

So as a birthday surprise my husband booked a table at our local gastro pub which we have been yo many times in the past, but not since it has been taken over by new people. Anyway he used the app to book and if only gave him a 9pm availability so we thought we would make a night of it and get there earlier for a drink first. So we got a sitter and arrived at about 8:15pm and ordered drinks to the table, as that’s what you have to do at the moment. When the drinks came we told the waitress that we were early for our 9pm table, she then gave us menus for us to have a look at and told us to take our time and come through and take a seat at any table when we were ready. At just after 9pm we made our way inside for our meal, after waiting a few minutes we got the attention of the waiter who came over to us, when we asked to order he told us that the kitchen shut at 9pm and would therefore we could not order food. I explained that we had booked a table for 9pm via their booking system and showed them the confirmation email, they went away giving us a thumbs up and we were left waiting a further 10 minutes. Eventually the deputy manager came over and explained that the booking system should not have allowed a booking for 9pm and that the kitchen was now closed so we could not be served. We asked what we were supposed to do as by now it was too late to go to another restaurant! We got an apology and was told that they would talk to the data company to make sure it didn’t happen again and offered us a free drink for the inconvenience. We told them that as they wouldn’t accommodate us we would have to now try and find somewhere else to eat even though by now most places would be shortly closing. They then said that at our convenience they would sort us out some drinks when we were next coming in and asked us to email us so they could sort that out for us. We left our details and ended up having to settle for takeaway fish & chips as that was the only thing open. Not exactly the romantic birthday celebrations planed! AIBU to of expected a more fitting compensation for effectively ruining my birthday?

I think that is a lousy thing to happen.

@SquirryTheSquirrel

When the drinks came we told the waitress that we were early for our 9pm table

Why on earth didn't she point out the kitchen closed at 9? You could have got your orders in or failing that, schlepped over to another restaurant to try your luck.

Not the end of the world, obviously, but poor service and YANBU to be disappointed.

Exactly. There’s really poor service.

I think it’s worth leaving a review highlighting what’s happened. Who knows how long it’ll take for this feature in the app to be amended? At least you’ll save someone from experiencing this too.

When they update their app, they can reply to your review to say it’s sorted.
I’d be very disappointed if this happened on a day I’d arranged a babysitter, etc

Oops sorry - first post and I’ve obviously put it on the wrong place

YANBU to be disappointed however YABU to expect any sort of compensation.

The offered a free drink and an apology. It annoying but what else do you expect? The whole kitchen staff to work late just to cook your meal and wait on you after the restaurant shuts?

Weird it wasn’t mentioned when you said you had a table at 9pm, although could you have possibly just said you were early and not given the time?

Not the end of the world though.

I'm not sure she said it was