would you complain - expensive swim lesson

[postitgirl]

So I booked ds some 1-to1 swimming lessons as he's 13 and can sort of swim, but I thought he would benefit from a few personal lessons. They're charging £15 for a half hour lesson. But, when we got there you have to queue up, ready changed, and then a girl (very slowly) checks off each child's name, and brings them into the pool, and then comes back to get the next child -e veryone waiting with their child and parent. I checked the time and DS's lesson didn't actually start until 9.07. Then to collect, the parents had to queue up again, and they got him out of the pool at 9.25, so I make that an 18 minute lesson. I guess they are doing this to be covid-safe. But I am a bit fed up to say the least. Shoudl they not book 40 minute lessons so they have 5 minutes to spare on each side for the covid stuff? Or AIBU.

I'd expect a max 5 mins to be lost in group lessons, and less than that for 1-1 (my DDs had both).
YANBU.

Yes they should. I cancelled ds1 lessons years ago as they were waiting for all 4 in the group to turn up. Often some were 10 minutes late. The one to one lessons were 30 minutes and they get that time.

My DS's lessons are 30 minutes, but it says in the conditions that it's 5 min of registration and 25 in the pool. With covid and trying to keep people apart that's come down to more like 22-23 min in the pool.

Ds is my third child, I'm so nearly finished with swimming lessons. I've been taking at least one DC, at one point 3dc, for ten years now. I won't miss it.

YANBU. People should offer all of what they charge for, and not try to steal bits back.

YANBU at all - I'd have complained as well.

FWIW, I pay for 1 to 1 lessons for my son at a private pool and he always gets the full 30 mins in the pool with his instructor.

We get him ready in his swimwear in time for the start of the lesson (he's only 7) and then he gets in and doesn't get out until the very end of the lesson, then we get him dried/dressed.

Swim schools seem to vary so much. When he was in group lessons at the council pool, they seemed to spend so much time faffing about waiting for others rather than actually swimming.