AIBU?
AIBU To be p**d off at Salesman threatening me if I didn't fill in a positive comments card?
ksld · 22/11/2007 15:33
We had a new boiler installed recently and there followed a night of no heating or hot water as the installer left a valve closed (or something very small but enough to cause system to overheat and crash). I filled in a very negative comments card.
Several days later a salesman manager turns up to find out why, gives no apologies and says 'I don't want to threaten you but unless you fill out a positive comments card now I will be back again to find out why'.
Should I complain, or just leave it (as I'm not keen on confrontation, and really would not like to have him back in my house).
Camillathechicken · 22/11/2007 15:36
of course not !
he is threatening you
what sort of company is this.. how ludicrous, i suggest you tell them you will not be having them back in the house, nor giving a positive feedback, and if he threatens you , you will be calling the police.
cannot believe that rather than apologising, you are being threatened.
Hekate · 23/11/2007 10:47
COMPLAIN NOW! Right now.
Give me their telephone number and I'LL complain for you!
And even if he shows up at your door, you don't have to open it You can yell through the letterbox that you are calling the police.
Also when you complain you must tell them that you are going to take legal advice about him threatening you.
mishymoo · 23/11/2007 10:57
Agree with everyone. Have a look on the corgi website - it gives you a list of organisations to take your complaint to. That is of course, if you had a gas boiler fitted.
If it's an oil fired boiler, then Oftec are the people to contact.
Even if they are unable to help you, they will certainly point you in the right direction. They may have received other complaints about this company and are already investigating them. These organisations have the power to remove their qualifications so they will be unable to legally carry out this type of work ever again.
ksld · 23/11/2007 11:54
Thanks for all the replies everyone.
I knew I had to complain really, just wanted to see if you all felt it was as bad as I did.
I have written a letter of complaint to the 'Complaints Review Team' as I couldn't get hold of anyone by phone (just hold hell) - the only number I was given in case of problems was this man's mobile number as he is the Team Manager. Will give them a week to reply to my letter and then decide what else to do.
The CORGI website was not very helpful as this was a household name company rather than a local firm. I never asked for Corgi registered numbers or anything, as we were aware we were paying extra for the 'big firm' to do the work quickly and well, and didn't think it was necessary.
My worry is that he will just turn up again, and while I don't think he will actually do anything wrong, he can make a nuisance of himself. Last time he arrived as I was unpacking the shopping and just sort of marched in to the house. At the time it just seemed a bit odd and presumptuous (sp?) but now he's threatened to come back it feels a bit more worrying.
RubberDuck · 23/11/2007 12:05
Corgi: just give as many details as you can, especially if a national firm they should easily be able to sort that out.
As for him turning up again, keep your mobile on you. If he comes in your house then immediately dial 999 with no warning and get police involved IMMEDIATELY. If he knocks at your door then ask him to leave firmly, again with mobile in hand ready to call and let him see you doing that.
It's the right thing to do, honestly. How many elderly people in your town has he already given this treatment to?
Actually, I'd be tempted to pre-emptively lodge a complaint to the police for threatening behaviour just in case.
ksld · 23/11/2007 16:22
Columbia - yes BG it was.
Think my post may have led to some people getting the wrong idea. I was unpacking the shopping from the car and walking in to the house by the back door. He had turned up early so I thought that he would stay in his car rather than come in, but he sort of followed me in. I acknowledged him but didn't say 'please come in through the back'. NOT trespass, just unexpected.
My problem is really that if they set so much store by these comments cards that he is this desperate to get a positive comment, then someone in Head Office should be aware of the lengths he is going too to get the comments he wants. I'm imagining most people just fill it in saying all fine now, would recommend... I don't honestly think he is going to come back here and hurt me, so think going to the police would be an over-reaction. I just don't want a confrontation with him over the fact I have complained about him, which is why I don't want him to come back.
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