I sold a bit of music tech equipment on ebay about 2 months ago. I'd bought it a good while ago for my son who was too young to use it. It was opened but never used and I advertised it this way. As proof of this, the cable was still in it's original fastening showing it had never been uncoiled and hence never plugged in. A week after it was sold, I'd not been paid. I contacted the seller who said he'd forgotten about it and could I give him so time to get the money together (around £200). He also said that, I was also free to put it up for sale again if I didn't want to wait. I told him I'd wait and a week or so later I was paid. He then asked for it to be sent by tracked post even though he'd only paid for 2nd hand post. I agreed as I didn't want it to get damaged. That cost me £11. It took another couple of weeks for me to get paid, as he said there were problems with the postage. As it was a tracked, guaranteed delivery, I presumed he hadn't been in and had to taken him time to collect it from the depot. About 2-3 weeks after this, he then said he wanted a refund as one of the keys stuck on it. I wrote straight back saying that that was a pain as it was evident that no one had used it and that I'd already made over £30 to ebay. I gave him my mobile number to ask him to send me a little clip of him using it with the stuck key, not least because I wouldn't know how to describe it to the manufacturers (it's not a keyboard as such) which I intended to do when I got it back. I said that after I got this, and he had de-registered his name from the item with the manufacturers (it gets registered in your name when you buy it and I had to take my name off it so he could register it in his name) and when he returned it to me in the original packaging and tracked etc as I had sent it to him, I would then issue the return. I didn't get the clip or hear from him again. Just now though, about a month later, I've got an email via ebay in which he is saying that the item was clearly well used when I sold it to him due to obvious scratches on it (there weren't any and he had never mentioned this before) and saying that the fact that it had been registered in my name also was proof that it had been used before. I sent a message back saying that he was now being really out of order as he was now making stuff up and that I was going to take it up with ebay. Just wondering what people's thoughts were - AIBU in not just issuing a refund. I hardly sell anything on ebay - only the occasional bike so I'm not really bothered about him giving me a bad review. I just think he's being really underhand. The fact that he's making false allegations against me has really riled me. Finally, does anyone know how you take things up with ebay?