Discrepancies with payment for treatment

[FredAstairesChair]

What would you have done here?
I feel awful.
I get a beauty treatment done where you pay for x number of sessions and have them then pay for more sessions if required.

However it wasn't so simple for me because I had the first treatments through a voucher and also she gave me a freebie for being late once. I sort of lost track and didn't think it was much bother either way

Last time I attended, beautician told me inwas due to pay so I did

Today I've attended and she's asked me to pay again and refuses to accept I paid up last time.
I most definitely did as I remember all sorts of details about it. She says today is my last session of the last 'batch' of sessions and it would be paying today for the next lot.
I told her I paid last time, and it must be a mistake, that I wouldn't have this treatment today as I'm not wiling to pay again, and to get in touch when her books don't balance but at least this way I've not 'cost' her for today.

She's very upset. I thought about being the good samaritan and just paying but.. I'd have felt resentful.

I'm going to text her and say sorry again because she's a quite elderly woman who's been thru a lot recently too.
:(

@Cocomarine

I don’t know why you’re so sure you’ve paid correctly. You don’t sound sure, you sound disorganised and you say yourself you got lost with it.

I get that you pay for a course in advance, and part of that course was a voucher. But why would you have had to pay LAST time, but not THIS time? Either the course was over last time or it wasn’t 🤷🏻‍♀️

Sounds to me just as likely either of you could be wrong.

So fine - you know you paid one session in cash. You can check your back statement for the others. Surely you know how long a course is, and what what voucher covered?

Do you actually know how many session you had?

Because the final session was last time I went, so I paid for another 6 sessions starting from next time I was to attend (today).

You pay for a block of 6, not per session. I did clarify this with her today which is how we got onto the subject of her not noting I'd paid last time.
Yes I've had 7 but one was free (her choice).

I just wondered if others would have paid to avoid upsetting a (quite) old lady who has been thoroughly pleasant while treating a sensitive problem and has been having a hard time?
I hope she finds the money.

It may sound cynical OP, but I wouldn't let the 'nice old lady' fool you, she may have just been trying it on! And if not, she should bite the bullet, and accept that you've paid for your next course, because unless she dips into the till during the day for other expenses, her till definitely wouldn't have balanced, and from what you've said about paying money into your friends bank so that you had the cash to pay her, I certainly, am convinced that you've already paid, and she's the one that's got into a muddle, not you.

She sound incredibly unprofessional. I doubt she is paying correct taxes if she doesn’t keep records and everything is in cash. For this reason alone I would not continue to use her, but I’m stuck with being an agency worker who pays PAYE and foots the bill for my employers NI so it’s a sore subject. I really find this kind of tax avoidance unacceptable and if she’s this flaky on her accounting she probably isn’t properly insured either.