@Gwenhwyfar
"I do also find in lots of jobs that older or less tech savvy staff have not realised how much more quickly some tasks can be done when they are automated or if you use technology more effectively."
Or they're doing it the slow way on purpose 
In my case, it's because they barely know how to use a computer.
One woman would have to do some mailing each year. Sending around 500 template letters. Just had to change name and a I'd number basically, and then put it into an envelope for posting.
She would get the list of people, I'd and addresses.
Print it off. Collect print out from down the corridor.
Open up her template letter.
Type in the name and ID of the first person on her printed list.
Print the letter.
Collect the letter from the corridor.
Fold it and put it into an envelope.
Write the name and address in the envelope.
Put a stamp on it.
Placed it in a posting tray.
Cross name off list.
And then proceed to modify the template for the second person and so on This would naturally take her FUCKING DAYS.
I got involved, because she managed to delete the template letter. I asked her why she just didn't use a mail merge.
She looked at me like I'd grown an extra head.
So I suggested she at least copy and paste the name and ID into the document....
She didn't know how to copy from one document to another....
SHES A FUCKING OFFICE ADMINISTRATOR.
So, I left her to it. I spoke to her line manager saying she was beyond useless and could do with some training. Manager didn't believe me that she couldn't do a mail merge.
so, she carried on like that for years.
This was one of many admin tasks that took days rather than minutes.