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AIBU?

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Original poster

Am I the issue here? Re work issue

44 replies

rosalie11 · 02/06/2021 13:38

Having issues at work with manager. I work from home since COVID 19

My set days to work are 5 hours on a Thursday and same on Friday.

Since working for her she has called me “urgently” to deliver documents, pick up documents, help her at 8pm when she got locked out of the college we work for

Recently me and her haven’t been getting on.
I suspect due to her taking on more work but she is taking this out on me.

I went to collect HB documents from someone who is a client. My manager waited a week after collection to tell me it’s urgent I upload them to the councils website although she never told me his DOB or NI number which I needed.

She has again waited two weeks whilst the documents sat in my house to today to tell me it’s again urgent they are uploaded today again not on my working day.

As she said it was urgent and looking at emails between her and the council (I have access to her emails) the senior person at the HB claim office said the documents can just be delivered to the council with P&C their name or email to him.

As I read this and as I was having trouble uploading the documents I delivered them and marked urgent.

Now she has an issue with this saying she never told me to do this and that she is legally responsible for these documents even though they have been sitting in my house for nearly 3 weeks.

She then messaged me a sarcastic comment it took her other PA 10min to do,

Currently she has given me four weeks notice which I asked her to email me after this disagreement,

Am I the issue?

Wrote in my car sorry for mistakes!!

OP posts:
Brogues · 02/06/2021 13:44

Are you employed by the council and how long have you been working in this job?

VanceRefridgeration · 02/06/2021 13:46

I think it's really difficult to say without knowing what normal protocol is?

Documents sitting at your house for three weeks without being processed isn't good. I would not expect something to take that long to do and not sure why it took being told they're 'urgent' for something to be done with them.

And not being given the dob or ni number to process them is frustrating but did you just shrug and leave them or chase the relevant people to get it as you then knew it was urgent?

She sounds UR to ask for your help out of hours but the issue with this set of documents does sound like it sits with you unless I've misunderstood?

Bluntness100 · 02/06/2021 13:49

I don’t understand why you collected the documents rhen did nothing for a week and waited for your manager to contact you? Surely it wasn’t a case of collect and just sit them in your house till someone told you to get your finger out?

lughnasadh · 02/06/2021 13:49

How long were you going to keep them sitting in your house?

Shouldn't you have dealt with them as soon as you got them, without needing to be prompted?

TwoAndAnOnion · 02/06/2021 13:50

Go to HR

user1471457751 · 02/06/2021 13:52

So you didn't do anything in the 3 weeks you had the documents even when your manager chased it? She shouldn't have to micro-manage you to get things done

Onesnowynight · 02/06/2021 13:54

Surely you don’t leave documents just sitting you do the work when it come sun not wait to be told. If you don’t have all the information then you chase it.

I hope these documents are in a locked cabinet!!

ghostyslovesheets · 02/06/2021 13:57

honestly - without more info it just seems she's busy and a bit of an ass and you are not very proactive - best to find a job that suits you better

Gizlotsmum · 02/06/2021 13:58

Sorry but it does sound like you haven’t really been doing your job. Did you not do anything with the documents after the first chase? The opening up the college was probably unreasonable but all the rest it just sounds like you haven’t been doing your job unless you normally don’t have anything to do with that task

SparklyLeprechaun · 02/06/2021 13:59

If she's told you to upload them you should have uploaded them, not delivered them to the council.
If you're missing information (dob/ni) then ask for it.

I can see how, from her perspective, you've had these documents for more than 3 weeks and didn't manage to perform a task that takes 10 minutes.

Working out of hours is a different issue and points at mismanagement.

Aquamarine1029 · 02/06/2021 14:03

I'm another who can't understand why you allowed documents to sit around your house for 3 weeks without doing anything. It's pretty obvious that something needs to be done with documents that are considered urgent.

Aprilx · 02/06/2021 14:04

You don’t sound like you are a very helpful employee, strikes me that there is a lack of initiative and a wanting to be spoon fed. It is pretty shocking that you kept sensitive documents at home and did nothing with them for three weeks until chased up.

Original poster
rosalie11 · 02/06/2021 14:26

I didn’t wait for her to contact me via the documents. I tried to upload them and it needed the client DOB NI numbers she took weeks to supply this to me. I told her this and she said she will get back to me

OP posts:
Original poster
rosalie11 · 02/06/2021 14:27

What am I suppose to do with them if I could not upload them due to her being in touch with the client and me not knowing his details?

I tried to take it on my own and deliver them to the council and again this is an issue for her

OP posts:
CHISistoast · 02/06/2021 14:29

Are you saying you couldn't process them without that info? Which she knew you didn't have but didn't send?

Original poster
rosalie11 · 02/06/2021 14:29

She is an advocate, I’m her PA
I don’t deal with the clients via phone she does.

OP posts:
MsHedgehog · 02/06/2021 14:30

Did you follow up and ask for it again? Senior managers can be busy and miss tasks so there is an onus on you to chase what you need rather than ask once and do nothing for three weeks.

NoSquirrels · 02/06/2021 14:32

@rosalie11

What am I suppose to do with them if I could not upload them due to her being in touch with the client and me not knowing his details?

I tried to take it on my own and deliver them to the council and again this is an issue for her

I suppose the issue is the protocol wasn’t followed?

Did you chase her for the details every week? If you only asked once then that’s not too proactive - then you’ve done something she didn’t ask for without her express permission, which is a bit too proactive.

Ideally -
You get documents, discover missing info, tell manager who say she’ll supply.
You chase after a week, she says she’ll supply.
You chase again and offer a solution - taking them direct - which she can approve or not.

Original poster
rosalie11 · 02/06/2021 14:33

CHIC
yes exactly this and I messaged her which she ignored on my working day the following week after getting the documents asking what I should do with them and I need the details so the claim can be processed

OP posts:
NoSquirrels · 02/06/2021 14:34

How do you usually run things as her PA? Do you have a debrief of what’s needed/next actions/follow-ups?

5 hours 2x days a week doesn’t sound like enough time or a helpful pattern (Thurs/Fr) for getting things to progress.

WeAreTheHeroes · 02/06/2021 14:37

Write everything down - dates, times, etc and get copies of emails between you on these matters. They're likely to back her up, but go to HR with your evidence. What reason has she given for giving you notice? How long have you worked there?

Original poster
rosalie11 · 02/06/2021 14:37

Most the time when I message her she doesn’t reply
But I probably could have chased her more but tbh I lost interest in the job it’s too much she ask from me.
She will ring me at 4pm on a Friday saying she needs things done by tomorrow or Monday things which take hours

OP posts:
MsHedgehog · 02/06/2021 14:39

Honestly, it sounds like she expects to be able to rely on you to get things done but you’re not that proactive, hence her frustration. It does sounds like you two are mismatched.

MrsFin · 02/06/2021 14:40

Why are you answering calls from your manager on days and times you don't work?

NoSquirrels · 02/06/2021 14:42

@rosalie11

Most the time when I message her she doesn’t reply But I probably could have chased her more but tbh I lost interest in the job it’s too much she ask from me. She will ring me at 4pm on a Friday saying she needs things done by tomorrow or Monday things which take hours
You can’t ‘lose interest’ in a job and not work to improve things if you want to remain in a job. Have you addressed issues like her expectations etc or just ignored it and hoped it would improve?

If you don’t like working with her then perhaps giving notice is best all round?

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