Sainsburys customer service has deteriorated

[fruityorange]

There has been a real deterioration in customer service with online grocery shopping from Sainsbury's. The drivers were always great, but more recently have been grumpy and do not distance. Too many unavailable items. And they never tell you about substitutions at the door or short-life products, unlike Morrison's delivery drivers.
I know they send you an email receipt with all this in, but I find the Sainsbury's delivery drivers often come early and so I have not had a chance to check the email.
You have to ring up for a refund, and even here the customer service has decreased. I mean it is okay, the refund gets processed. But I have spoken to a number of people who just sound like grumpy teenagers going through the motions.
I wish I hadn't bought a delivery pass now.

Yes I find they come early as well, also my shop came yesterday and a shower gel had spilled all over my items (bakery items so in paper packaging ) and ruined all of them so had to be sent back, Tesco’s wrap stuff like that in bags for this reason.

I was CEV, Tesco messaged me and said we have your back so I started shopping with them, JS I had to ring them several times to be put on their list, I then did two shops with them and went back to Tesco. They are brilliant, their veg isn't, but that aside. I have been a JS shopper for 32 years and now I only nip in for the odd thing, I have gone from spending thousands and thousands a year with them, to giving that to Tesco.

If I were you, I would write the price of the pass off and shop at Tesco.

Tbf the reason why I stopped shopping with Tesco’s is there item limit, I’m not sure if they still have it but they were the only supermarket that did an item limit and still had it a few weeks ago.

The limit is rather randomly 115.

There are only three of us, so we rarely hit this.

Wine and beer come from Costco.

Any meat other than mince comes from the butcher and eggs come from the farm.

Just looked at past orders and we tend to average 45-50 items, we used to share our allowance with our neighbours there are five of them and when they all came home from Uni 90 items as it was then, was not enough.

Everything has gone down hill since things opened up again as well. Had a few incidents myself that have been less than satisfactory and everyone is on edge or fed up.
I blame the lockdowns, but it's really not good.

They must vary by area op, I reckon, as my Sainsbury's are excellent. Our delivery people are quite chatty and helpful, my returns/refunds are processed on the doorstep and money back within 2 days. I can get through to home delivery customer services very easily and they've always friendly and helpful. Shame it's not equal for everywhere.
I've had Tesco and Asda in the past and both were shocking.

@AngusThermopyle it annoys me though that Sainsburys will not process refunds online. Because some things like very short date products you do not discover until you have unpacked.

Tesco hand you an A4 sheet and the short dated stuff is right at the top and the driver always points it out.

@Happycat1212

Tbf the reason why I stopped shopping with Tesco’s is there item limit, I’m not sure if they still have it but they were the only supermarket that did an item limit and still had it a few weeks ago.

Tesco has stopped the 95 item limit and the individual limit (ie on toilet paper).b

Just saw its 115, I've never reached it so thought it was stopped

Sainsbury’s always tell me they can’t take the payment from my card (Halifax) which I’ve never had any problems with any other company. I called Halifax and there are no issues their end so it’s completely pit me off shopping with Sainsbury’s because I have to phone them every time to make payment.

We are a family of 5 plus 2 cats so I found the limit restricting as I don’t go out to the supermarkets anymore I rely on online deliveries only so everything I buy comes from the supermarket (pet food, cleaning products, toiletries) etc so for me it was restricting, If most people don’t reach it and the shops are open as usual then I don’t know why they still have the limits tbh

Definitely agree! I’ve only shopped once with sainsbury online. Ice cream tub lid had come off and ice cream had melted all over the groceries (was NOT packed separately like Ocado and Tesco do). It wrecked all my other groceries and I was a bit surprised as ice cream was literally melted. Phoned up customer services and they told me to take to store to get a refund! It was home delivery btw I didn’t purchase from store. I kicked up a fuss and in the end they gave me a credit voucher for my next delivery. I never did use them again and I explained I wouldn’t but still they didn’t refund me but face a voucher for next online shop.

I don’t think they store things correctly but it was a one time delivery maybe not usual.