AIBU?
Foreign objects in my snack....
Eggshausted · 15/05/2021 14:43
I opened a packet of savoury snacks last night and halfway through I found a finger stall/detached glove finger of blue latex. I know that somebody would have been wearing this to cover a cut or sore, and it make me physically sick thinking how it could have contaminated the contents. I messaged the company, sent them photos, and batch numbers etc and they said oh thanks for letting them know, they will investigate, and could they have my address to send me something to thank me for alerting them to this.
No, I'm not after free products, as I have been truly put off eating them again. I am just astounded that a leading brand does not have quality control checks to avoid this kind of thing happening. It is not a small object, about an inch long, enough to cover a finger to the knuckle. I thought that products were continually photographed on the production line (I love the food factory TV series!) I'm horrified that this got through. You are talking about a well known brand, with large production lines. God knows what else could get in the packets.
They haven't asked for the pack/contents, and I trust that they will investigate the matter. Should I also contact the trading standards/food safety office as well? And would this need to be the offices nearest to the factory, or would my local Council handle it as the product was purchased in the local supermarket? I would hate for this to happen to anyone else. Should I report it in addition to contacting the company?
Am I being unreasonable?
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BronwenFrideswide · 15/05/2021 14:54
No you don't need to do anything else. You have reported it to the manufacturer, they will investigate, if they need to recall the batch they will do so.
You actually don't know that the piece of latex found in your packet was being used to cover a sore finger, that's supposition on your part. The issue for the manufacturer would be that the person who lost this piece of latex didn't report it, their investigation will no doubt focus on that aspect as well as other factor.
All manufacturers have quality control, but sometimes things DO get through, can you not see how that could be a possibility given the many thousands of products they will produce in a day/week/month/year?
What else do you want them to do? They are taking the necessary and required action.
MadeOfStarStuff · 15/05/2021 15:13
You’re overreacting. You were right to report it and they will investigate, but these things happen. There are regularly recalls of contaminated products which could be harmful (eg with salmonella, bits of metal etc). What else do you actually expect?
SchrodingersImmigrant · 15/05/2021 16:27
@BronwenFrideswide
You actually don't know that the piece of latex found in your packet was being used to cover a sore finger, that's supposition on your part. The issue for the manufacturer would be that the person who lost this piece of latex didn't report it, their investigation will no doubt focus on that aspect as well as other factor.
All manufacturers have quality control, but sometimes things DO get through, can you not see how that could be a possibility given the many thousands of products they will produce in a day/week/month/year?
What else do you want them to do? They are taking the necessary and required action.
This
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