DD is 14 months old. Being an original lockdown baby, she didn't come into contact with many bugs until she started at nursery at 11 months (so I could go back to work). As a result she is now catching everything going, and is getting a cold/sniffle/cough seemingly every other week.
Nursery has a policy of sending her home if her temperature goes over 38 degrees, and getting a covid test.
The big issue we're having (aside from the frequency at which she's being sent home) is that they refuse to take her back until she has been a clear 48 hours without a temperature. This means that every time she has any kind of short-lived temperature spike for any reason, she is excluded from nursery for 2 days after she becomes well again. This is the case even where she has had a negative covid test, and even where the likely cause is something else (e.g. post jabs).
We are therefore having to take multiple days off every couple of weeks when DD is actually well, and has tested negative for covid. We are being charged full fees for every day they refuse to take her.
I understand that there have to be policies in place to protect children and staff from exposure to covid, but I cannot see how this achieves that, given that we know DD does not have it following a test, and when she is clearly well again.
Is this a normal policy, or is our nursery being unreasonable? Are they unreasonable to charge in full for the multiple days that they are refusing to provide childcare, when I or DH have to take a day of leave to look after her? Or am I being unreasonable in expecting them to fulfill their obligations when we have a confirmed negative result and DD no longer has a temperature?
(FWIW we pay over £1,000 a month for the service).