I feel like I’m using AIBU for every step of my moving house process lately; it’s just one issue after another!
I went through a well-known comparison site to book and pay for a removals man and van for my upcoming house move in a few days’ time. Once paid on the site and booked, I texted the man directly (it only gives the van man’s contact details once booking has gone through) to confirm the booking, (I didn’t say this to him but I know sometimes the van doesn’t show up or is late etc. and I wanted to try and lessen the risk of that happening).
Immediately the man rang me and went on a long tirade about why the website is bad, owes him money, takes too much in commission, and asked for cash in hand. I explained I couldn’t do that as I’ve already paid on the website, so he will be paid by the company now and not me. He insisted I should ring the website and try and cancel the payment so he could get the full amount in cash instead. I felt sorry for the man and (this was probably an error) said I’d try and get a card refund and then we could confirm the booking ourselves. He told me to not tell the website we had discussed this.
However the website is slow with its customer service, when I explained the situation (I didn’t hold back, said I was inconvenienced and risked having no van turn up now as well as losing money, as quotes get more expensive the closer to booking time it is) they couldn’t resolve it there and then. So I texted the man back and said I can’t cancel the payment and can he just confirm one way or the other whether the removals job is going ahead as it’s inconveniencing me and I risk losing out. He’s put me in an awkward position basically and left me in limbo.
He’s not texted back, but keeps trying to call me. I don’t want to be ranted at again so am not answering.
What should I do? Was I stupid in agreeing to try and help him originally? I feel stuck with potentially no van now and having paid all this money to a company which isn’t being quick to intervene...