I had a call a few weeks ago,
Apparently HMRC were going to put a warrant out for my arrest or some shit. I've got anxiety, so I'm like, I have to check it's fraudulent...what if something with my accounts has gone terribly wrong.
I pressed number 1.
I'm like, if I give a bogus name, old address, made up DOB and change a few numbers of my NINO.
My husbands like, put the fucking phone down..
So I was Sarrah Smythe (spelt it out for them! Its quite an unusual spelling! Everyone gets it wrong!)
Can't remember the dob I gave,
But after all of that. Yes, I have your file here.
Are you employed or unemployed?
I said I was unemployed.
How long have you been unemployed?
"I've been unemployed since last summer because of Covid issues"
Ah yes!! Mrs Smythe I can see that the amount owing is from the tax year before.
So, 2019/2020? Yes the one before.
You owe £45000 (extra pounds and pence but I can only remember the £45k bit)
-Yes, it was a very good year! I'm surprised I underpaid by over £45000 though!
(I'm probably giving myself away because I think I probably sound more amused than stressed, I'm not Sarrah Smythe, I didn't earn 45k in that year, let alone owe tax on it!)
Mrs Smythe, ill need bank details to confirm payments you did make.
Why?
I'll confirm your card details, and it will show any payments you have made.
Oh no, how do I know you're not one of them nefarious scammers I keep hearing about?
Ma'am, were calling from the HMRC, let me reassure you, we are not scammers. If I can track payment I can help you better. Now your card details please.
What shocks me is it doesn't seem too far from plausible. I know that my FIL would get very worried and would give over bank details because he would become flustered.
They seemed very confident, and they kept the call moving quickly, even more shocking is how busy that call centre sounded. There must be thousands and thousands of these calls each day from that 1 call centre.