To ask you to recommend a broadband provider? Both technical and customer service good

[Graphista]

I have been with Plusnet a long time, when I was first with them I found the service (both technical and customer) to be excellent.

In recent times...not so much!

I've just had an...interesting call with a supposed technical adviser who was so clearly utterly clueless and working off a script. This never used to be the case they used to have excellent, knowledgeable and practical technical staff.

When I challenged his ability to do the job (as politely as possible, no raised voice, bad language or accusations) he got incredibly defensive and frankly rude!

Put me on hold when I was saying not to.

I'm so disappointed in the service.

In addition I'm finding the quality of my connection becoming poorer and losing connection altogether at times.

I'm seeing on forums that outages are being reported and they are denying this is the case and blaming individual setups.

I lost connection last night is why I was calling them. It's now back (happened after I ended the call with the defensive guy) but I am so annoyed!

Clearly there was an outage as it wouldn't just come back on its own! Why not just admit this? Or are their staff not being kept informed?

So frustrating!

Virgin and sky are not companies I wish to deal with, i don't think I can get virgin here anyway (despite them keep mailing me!)

So who would you guys recommend for quality provision, without being extortionate and with good knowledgeable customer service?

I'm so annoyed because as I say been with them for years and have even recommended them on several occasions to others.

Following, I’m with Virgin Media and looking to leave when my contract runs out in May

We were with Virgin Media for years and years as we kept being told that none of the others would give us the speed we needed for working from home (which I do all the time regardless of covid). It was so glitchy as to be unworkable once everyone else was working/schooling from home. They also kept on putting the price up. After last lockdown we bit the bullet and changed to Sky.

The Virgin Media rep when we cancelled with them was so arrogant and said "oh you'll be back to us, everyone always comes back". Sky has been AMAZING. Their customer service was brilliant, their engineers arrived when they said they would and we have managed to have 4 people on video calls at the same time. I wouldn't go back to Virgin Media if I had to resort to carrier pigeon. We've been with Sky nearly a year now and have had no issues at all.

It is indeed B4RN. I'm visited by pangs of jealousy every time I visit them :(

Ah @Hiddenmnetter it is truly the broadband of the Gods . 700mb wireless and 1gb wired.

We're just in between houses and I'm looking for a provider for the house we're hoping the buy. Zen looks good so thanks for the suggestion PPs.

I wish hyperoptic would start serving individual residential properties. They're serving a building that's less than a quarter of a mile from my house but not on my road :( friends describe the same sort of service from them as from B4RN

Have you looked into gigabit networks?
They only operate in the midlands so may not apply to you but they're amazing.
930mbps speeds which is massive using full-fibre cabling instead of part fibre like virgin and BT. They have great support, 99.9% target uptime, and amazing customer service. It's only £49 pm so I feel like you get what you pay for. Definitely one to look at if you're in the midlands x
I'll leave the link If you're interested:
gigabitnetworks.co.uk

We have wireless internet with Three. Download speed is between 140 and 160 megabytes and as it doesn't use a landline, we can take it with us when we go away and have our own wifi😁

I moved to plusnet after years problem free with talk talk. I was without broadband for 3 weeks and the customer service staff ranged from really nice and helpful to rude and outright liars.

I was waiting on Bt open reach most of the time to send engineers....they kept not escalating , sending the wrong engineers, reporting wrongly. It was a complete mess. In the end the original engineer returned and he couldn't believe it was still an open fault.
I got credit from plusnet for the days of outage (£100+). I then had another fault and lost broadband a few weeks later.
I'm in the process of swiping to fibre which may help. According to the engineers the box at the top of the road is a mess and needs bits replacing. I'm told this issue would follow me regardless of who u had broadband with, unless I switch to Virgin.