Royal Mail item not received?

[Happycat1212]

Does anyone know if a Royal Mail item says delivered but we didn’t receive it what will happen? I’m guessing we don’t have a leg to stand on as says delivered but I definitely didn’t receive anything.

[skirk64]

Tell the sender to chase it with RM. If it's still in the delivery window they might not want to yet.

It's the sender's responsibility until you actually receive it. The fact RM have alleged it was delivered is meaningless and doesn't relieve the sender of their obligations. If they refuse to help, you are entitled to a refund.

[Happycat1212]

It was apparently delivered on Friday, it’s 48 hour tracked it says, I don’t think that requires a signature?

[bruffin]

Have you g9ne back to the sender

[ShortColdandGrey]

I work for RM get in touch with your delivery office and ask them to speak to the postie. They can also check the GPS on the tracking system. If you don't do that then RM won't know there is an issue.