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Royal Mail item not received?

29 replies

Happycat1212 · 29/03/2021 12:20

Does anyone know if a Royal Mail item says delivered but we didn’t receive it what will happen? I’m guessing we don’t have a leg to stand on as says delivered but I definitely didn’t receive anything.

OP posts:

Am I being unreasonable?


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skirk64 · 29/03/2021 13:42

Tell the sender to chase it with RM. If it's still in the delivery window they might not want to yet.

It's the sender's responsibility until you actually receive it. The fact RM have alleged it was delivered is meaningless and doesn't relieve the sender of their obligations. If they refuse to help, you are entitled to a refund.

Happycat1212 · 29/03/2021 13:47

It was apparently delivered on Friday, it’s 48 hour tracked it says, I don’t think that requires a signature?

OP posts:
bruffin · 29/03/2021 14:58

Have you g9ne back to the sender

ShortColdandGrey · 29/03/2021 15:40

I work for RM get in touch with your delivery office and ask them to speak to the postie. They can also check the GPS on the tracking system. If you don't do that then RM won't know there is an issue.

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