Hi all, hoping for some advice. I'm newly in a leadership role (not very senior but high up enough) and seem to be finding to be seen as an emotional punchbag for complaints. I deal with colleagues so not clients or third party provider but seem to be viewed as a "service". Two stakeholders in particular are always on my back about poor processes and the way my department works. I am really struggling with pushing back on them. Can anyone offer advice on how to have difficult conversations with people more senior? I don't want to be a yes man/woman, I want to make changes but also be assertive and push back. I wish I could do it!