Who has been providing my electricity?

[EachDubh]

Just found out the comany that was supplying my gas and electricity on a fixed price contract apparently cancelled the electricity account over a year ago, never let me know and continued to take full joint payment. My question is who is providing my electricity? How do I find out as my dd have all been paid to this one company. Also, actually really annoyed as I am sure this will somehow cost me a fortune.. My fault for not checkong bills but surely they should have let me know?

Wait. The company cancelled the account, but still have been taking payment? So presumably you've been paying someone else too?

I don't understand the problem - you have paid for gas and electricity for a year, and received gas and electricity for a year? Sure the cancelling of the account is just a mechanism they can reinstate?

If not then they refund you the money for the electricity that they took in error and you use it to pay whoever has supplied the electricity? If you stop paying the electricity bill you will soon find out who that is.

The MPAN of your meter should be tied to a provider
The actual electricity is supplied to you via the regional element of the national grid, and a provider should be claiming your MPAN and sourcing a proportion of the energy into the grid

For example if you’re in the appropriate region you can trace the provider tied to your MPAN ....
www.ukpowernetworks.co.uk/internet/en/help-and-advice/who-is-my-supplier/

www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier

The company cancelled the account, have taken the money but just have jad it sitting for a year as a positive balance on the account. Yes, this is my fault I should have been checking monthly and have just paid and assumed all ok. So for a year I haven't paid for any electricity, (the company have taken the money but not put it towards electricity) so now I have to find out who has been providing it and see what theybwill decide to charge me and work out how much extra my not checking will have cost me. An expensive mistake i think.
Thanks for all your help.

If the company cancelled it surely they must have some idea of who took it over?

I just don't see how they can cancel it without you starting a switch to a new provider. Are they going to send you the money back?

It’s very unlikely that a company had let you have free electric for a year without calling emailing writing or sending threaten letters via a debt agency. Are they sure you are not on their books?

Accprding to the online account they kept the gas account going, cancelled the electric account, no emails, no contact nothing. It seems to have cancelled at the time they sorted the initial reading on my gas account which was wrong.
I would have thought someone would have been in touch re payment. Again though it's my fault for assuming all was well, I used to scrutinise my bills every month but stopped over the last year. More fool me.

Why do you think another company has been supplying the electricity though? As opposed to an accounting cockup with your existing supplier?

I imagine your current supplier has made a mistake. Did you see the links to find out who your supplier is?

It may be a mix up and they have just stopped billing for a year, unfortunately I can't get hold of them until tomorrow. Preparing myself for it to be tricky but hopefully can be resolved without too much trouble.

dementedpixie
I used the bottom one and it tells me sp energy but not who is actually supplying me but I can phone tomorrow and check with them if it isn't a mistake. 17 years of paying own energy and never had a problem until now.

This sounds more like an admin error by your suppliers. Another supplier surely wouldn’t have been able to take you on and supply you with electricity without your consent and they would have certainly chased you up for money by now.

Honestly I check my bills every month and go through them with a fine tooth comb to make sure I am paying the company that are providing me a service. I have to check my gas, electricity, WiFi etc to make sure these thing do not happen. So yes, only yourself to blame. HTH.

Time consuming as it is, it is what a responsible adult has to do. Well some anyways.

Really? I don't check my bills every month and tbh the payment was going to her existing supplier so how would she know anything had changed?

The DD was going to the utility company it always went to so checking the account would have made no difference

@dementedpixie I phone and speak to someone each month to ensure they are still providing my service hence deserve payment.

@dementedpixie you can't just trust big companies to stay on top of these things. They won't as they don't care as long as they're receiving money.

I wonder how these things happen. My friend lost her dad 3 yrs ago and a year before he passed he went to a home. He paid his bills etc before then. When they came to sell the house my friend called the electric company With a final reading, and they said they weren’t the provider even though she had bills from when he lived in the house. It became clear to her that when he was in the home, she couldn’t recall paying a bill.

The provider contacted a company who has every single house on the system and the provider, only for them to say the house didn’t exist on it. But it still had power!

All very puzzling. They agreed to waiver any bills that would have been as he was in a home, and would only be standing charges anyway. the new owners called a company to register and they are ok and receiving bills.

A similar thing happened to us last March. The power company deleted our electric meter from the national database for no reason and then told us we had changed supplier. It took a lot of attempts to contact them and get it sorted out. Never had an explanation.

[quote foreverold]@dementedpixie I phone and speak to someone each month to ensure they are still providing my service hence deserve payment. [/quote]
I dont do that either. Where do you find the time to phone them all every month?

I accept it is my fault and I have dropped the ball here as in the past always checked, I will be doing again in the future. Goodness knows what they have done but we will get it sorted somehow. At least the money is in their account, not vanished or spent. There will be extra charges as thebrate was a fixed low rate with discount as dual fuel. £400-£500 extra will hurt but will teach me a lesson, trust no company.

I don’t know anyone who rings up everyone who they get a service from to check that their gas electric water wifi etc is still with that company?! Come on! If you have a direct debt going for X and you do t hear otherwise why would you check.