Please would someone more knowledgeable than me explain what (if anything) can be done in this situation.
Person A took out several life insurance policies and left detailed instructions about payment amounts. When Person A died all accounts were in order and had been accurately worked out. Person B was married to A and the will names them as sole beneficiary. The estate is not worth more than £350,000. All monies from insurance polices have been paid to B once death certificate/ will have been produced. However, one Insurer requires Probate before the money can be released (it’s a significant amount, but less than some of the other payouts).
Person B has a lot of admin to deal with, and has not been required to get Probate for any other reason. They are aware that the process is lengthy, complicated and could be costly if a solicitor is needed.
The policy documents and terms and conditions make no mention of the word ‘Probate’ and B is of the opinion A (who has been meticulous with financial provision) would not have taken the policy out (and left them with additional admin) had they known Probate would be required.
The insurer is refusing to budge. Ombudsman would require probate in order to investigate.
Is there anything else that could be done other than applying for Probate? If the policy was missold - could this be proved seeing as the person who took it out is now dead?
Sorry if this is confusing.
Thank you for reading.