Any jewellers out there?

[ringringdia]

Took a diamond we already owned to be set into a ring. described what we wanted and they designed and made it. A simple 6 prong solitaire.

It came back and was hugely wonky - stone off to one side.

They first said it's because the stone was cut wonky but it's a GIA triple excellent cut so is perfectly cut. They've now said it's because the clarity of the stone is si2 it can't be set straight and there's nothing they can do.

Does anyone know anything about this and if the clarity of the stone affects how it can be set?

The clarity of the stone shouldn't have any bearing on a prong setting. The only circumstance where it might be relevant is if you wanted a very soft and included stone set in something like a chunky bezel where there's going to be a lot of force used which risks shattering the stone. But that's absolutely not the case with a SI2 diamond.

I guess another possibility might be if there was a large visually obvious inclusion at the edge of the stone which you might try to hide with a prong. But at SI2 this is unlikely.

Can you post a pic of top view and side view?

I'm not a jeweller but I work in a jewellers and am jet 1 trained so not a complete novice but most definitely not an expert but I have never heard of the clarity of a diamond being the cause of a wonky set. Even if it was cloudy setting it at an angle wouldn't make that much difference, just make it look odd

@ferretface thank you so much!

They didn't say it was because they needed to hide the inclusions - (they are white so not super obvious).

Just that the cut was wonky (don't think it can be) and that it's due to it being a si2 as they've never had the issue before

@Alwayswrongneverright thank you - is the cause usual rectifiable?

Thanks both for your advice!

Hi, I’m a jeweller, I don’t make the jewellery myself, but I’ve got an online shop, and there’s no reason at all it should be wonky and they should immediately rectify it for you free of charge. We’d NEVER send something out that was noticeably off. Even if we didn’t notice it and it had slipped through the net, if the client wasn’t happy we’d have it back and make good. Its not the quality of what they’ve done so much as the response. If it was an old cushion cut, their response would make a bit of sense but a round brilliant should be an easy job and it should be spot on 👌

Easily rectified, just needs resetting which should be done free

@Katiejanej thank you - they did take it back in and look at it but it came back looking the same and they've said they have done all they can and it's down to the clarity of the stone!

That’s the strangest thing I’ve heard I’m not a jeweller but I buy and sell antique rings.
The stone itself shouldn’t make any difference to how central the setting is sounds like they are trying to flannel you with technical speak.
I’ve bought loads of different quality diamond rings included and old cuts V modern cuts they all sat straight in the setting none were wonky!