If your job was supporting a person with severe mental health issues and some form of learning difficulty in their home. They are verbal and able to give consent. They are capable of looking after themselves but they suffer with multiple personalities and extreme mood swings.
They are violent and potentially dangerous.
They cannot be trusted with sharp objects.
If they assaulted you ,whether that be hitting you, cutting, throwing heavy objects at you etc. Would you call the police on them ? If you ended up with an injury as a result, would you press charges against the agency?