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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Airbnb new cancellation policy...

26 replies

Frannyhy · 11/02/2021 11:26

As a host, I would like to mention that airbnb have changed their cancellation policy. You won’t get money back if the event you are attending is cancelled, your flight is cancelled or the many other reasons that my past guests have come up with to get their money back.

Sometimes airbnb have agreed with the guest and refunded them. Other times it’s been with me. Now it is entirely down to the host’s goodwill, except in a few exceptional circumstances.

When we can book summer holidays again, please think carefully. If there is a another last minute lockdown, you won’t get a refund if travel is banned. Some people who were responsible and obeyed the law at Christmas have lost a lot of money.

To be honest I don’t agree with this, and would refund. Many hosts won’t.

OP posts:
Frenchfancy · 27/02/2021 12:22

Booking. Com isn't any better, it is just a booking platform that takes 15%. Contact the owners directly.

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