To think I've made the wrong choice re:nursery

[Rosebel]

My son is starting nursery on Wednesday but I'm starting to think I've made the wrong decision.
The staff seem lovely and I have no issues with the care he's received on settling in sessions but a couple of things are niggling me.
First I have to chase the nursery to get answers, for example I asked if we could leave his car seat there as my husband will be dropping him off and I'll be picking him up. Three face to face conversation and two emails to get an answer.
Secondly they forgot about his settling in session last week, I know this was their mess up because they wrote the dates and times down for me.
Thirdly since December I have been asking for their bank details so I can pay my bill. I have emailed the manager and the lady who does accounts but heard nothing.
Am I being OTT to think I have made the wrong choice in choosing this nursery? Are these normal niggles?
I know nursery staff are probably worried and scared but I want to be confident leaving my son there while I'm working.

Personally I think it’s a ridiculous time to be starting a little one off at nursery because I think (unless you’re a key worker) they will I have to seriously consider closing them soon and you will be left in an awkward position of either being asked to pay half the fees while they close, for example, and potentially unsettling your child by starting nursery and then stopping again.
I would hold off and wait, if you can, and perhaps have a look round some more nurseries and make sure you’re absolutely happy so that you can concentrate at work when you’re there I know that your child has really settled. That said, I wouldn’t necessarily see poor admin as a sign of a poor nursery because the key part of the job is having happy, settled children and answering emails isn’t necessarily a top priority. Good luck!

Depends. First nursery used was super efficient but they were a big chain. Second was a newish independent, run by lovely couple. Great staff and so good with the kids but admin side was a little chaotic.

My nursery is the same, admin is not their strong point! Not quite as bad as you describe but my son is very happy there.

My sons nursery was shocking with admin.

I emailed them twice and told his key worker when we were going on holiday. Still called me to find out where he was.

The invoices were always wrong. Always.

If he hadn't loved it, I would have moved him.

We found nurseries to be bad at admin too. Incorrect invoices, bad communication for key dates etc.

Go with your gut. If he’s not even started and you’re unhappy with them, no matter what the reason, it’s not the right place.

We have used 4 nursery’s in total.

1st, after a settling in session I flat out refused to send them back there it was that much of a gut feel.
2nd amazing and lovely but we move house / location
3rd alright, just wasn’t 100% happy and overtime got more annoyed at ratios / manager
4th - lovely nursery and had a wait list otherwise we would have skipped 3rd completely. Awful at admin but the staff are all amazing.

Depends on your issues, if it’s just admin but you think the care is good, I would stick it out.

Suggestions of just not putting them in nursery while trying to wfh is silly in my opinion.

The nursery that I use is really not good at admins either op. Seems like that may be standard from reading previous posts. Regarding the car seat, surely it would be easier to buy another car seat so you and your DH/DP each have one in your cars? I'm sure they have enough stuff in the building without accommodating your car seat all the time.

Unfortunately I have to go back to work but I'm a key worker not that really matters.
Sounds like they're all a bit rubbish at admin. Tbh I don't want to go back to work or leave my baby so I was wondering if I was just finding reasons to be unhappy.
As I said sp far I can't fault the care of the nursery which is what really matters.

I work in a nursery that I’m absolutely confident to leave my children in without me and I KNOW that children are so loved and well looked after.......but our admin is shite. My bills are always wrong, communication is garbage and the owner can be a cow.

Ours was a bit rubbish at admin until they got a new manager in the summer. They forgot what date he was meant to be starting, didn't get us set up on the judgement system, etc. But I had such a good gut feeling about the nursery itself and the care they provide that I overlooked it and am so glad I did - he's very happy there.

It's normal to not want to go back to work, but if you feel the people you're leaving your child with are lovely and they'll be safe it's much easier.

I wouldn't worry about those things. I think the admin at our nursery isnt great but that's because most of the time and resources is spent on the children. I'd rather that than the other way around. I'd only worry I'd chosen the wrong nursery if I saw anything that gave me cause for concern over safety or care of the children

Admin was appalling at my kids nursery. It was part of a chain with about 15 sites I think. Invoices always wrong. I work at a hospital and it was on site so stuck with it. Kids both really happy there. They got a new administrator in and things improved enormously. If it’s going to really bother you then look elsewhere. Don’t they have a cupboard or storage area for prams that you could leave the car seat in?

Through both my experience as a parent and a professional, I'd never judge a nursery by their admin. They are generally pretty poor in that area, but it's not a reflection at all of their care for children.

The car seat thing waa just a bit annoying because if they'd said no I'd have obviously got another one. Anyway they told me today it's fine and can leave it in the buggy shed.
Seems like admin is an issue everywhere and I'd rather my son was somewhere rubbish on admin but excellent on care than the other way round.
Still no bank details though. It's not a huge issue for me (although I thought it would be for them) just don't want to end up with a massive bill for 3 months worth of fees or something.