I regularly shop in my local M&S and there have been a number of instances where the staff have been rude when speaking to me through no fault of mine. A number of years ago whilst queuing for clothes even if there was no queue you had to wait for a member of staff to check your items (this now no longer applies). I waited no queue no member of staff to check items and empty cubicles. I got fed up waiting for member of staff so went in an available cubicle only to be confronted by a member of staff whilst half undressed a few mins later saying in a rude tone and stern expression ‘Thought there was nobody in’.
Whilst I was nosying at some food a member of staff was reducing on a trolley they piped up in a stern rude tone ‘you cannot take anything until it’s on the shelf’. 2 occasions this happened.
And during this COVID situation which I know is frustrating they told me off and shouted at me for not keeping my distance just before I’d had chance to stop within 2 metres! And recently when they’d just implemented a one way in the store and one way out. I didn’t realise this was in place and when I was heading towards the entrance to leave I was literally rudely shouted at me across the floor from quite a distance ‘you can’t go out that way’!
And the other day I’d finally decided to buy some boots I’d had my eye on and they’d none left in store. Yet next to the shoes I noticed some green stacked baskets with the boots in that I’d had my eye on that looked like they were waiting to be put out. So I asked a member of staff near by who wasn’t dealing with the shoes who said it should be ok to look in basket, so I did. Then a member of staff who was obviously dealing with the shoes noticed and came over and bit my head off saying ‘they’re not in the sale, they’re just waiting to be put out’ I explained why I was looking and she just wheeled the trolley away. So I asked a member of staff on the counter if the nearest store that i saw online that had the boots in my size would if they’d deliver as that store is a bit for for me to get to and she in a rude tone said ‘no it’s not possible, but we may get some returns in here’. I work in retail myself and I understand that stores have there own policies but that doesn’t give staff the right to be rude to customers! I’ve always been told to be chatty and pleasant when dealing with customers. As much as I love M&S I feel as though I shouldn’t be shopping there anymore! Do you feel I’ve been treated badly.