I bloody hate Hermes

[LivingOnAnIsland]

Not too much info as outing, but sent a parcel to a family member as we weren't able to all get together. Hermes say it was delivered on Christmas Eve, but it wasn't. I've complained but won't get a response till Tuesday at the earliest. I'm not going to be dramatic and say it's ruined Christmas, but there were things in the parcel that would be of no value to anyone else (family jokes etc) but would have just helped us feel that we were sort of together even though we weren't. Rant over.

Dela when I gave mine the chocolates and said thank you, she was chuffed, she said she usually just gets shouted at. There's no real need for it, even if there has been an issue with delivery it is unlikely to be her fault.

Oh yes Hermes and their uncontactable customer service and that damn Holly digital ass-isstant.
They've done a good job of hiding all real phone numbers and email addresses so you have no way to contact them other than their online assistant and the same via their one published number.
Twitter is no help either as they claim customer support isn't on twitter - though they will reply to journalists or celebs with blue tick verified statuses.
I have managed to speak to a human there once by emailing their CEO Martijn deLange every day until he passed me onto someone: [email protected]
If more people did they may eventually get the hint that they need proper contactable service agents that can give proper answers especially like in the case of @Laiste where they solicit additional info but don't tell you what the issue is/they need to know
ceoemail.com/s.php?id=ceo-9539&c=Hermes%20Parcelnet%20UK-Chief%20Executive

@LivingOnAnIsland

It showed as being delivered quite late on evening of 24th and stayed like that all day on 25th and 26th and now shows as being at the local depot. *@Delamalama* what do you think that means? Sorry if you get stick for the mistakes of other drivers!

I'm afraid it could mean anything. One of my customers was expecting a parcel so I got the woman who runs our depot to look into it, it said it was with the courier, me, it wasn't.

We were all told to deliver all parcels christmas eve which I'm sure most couriers did and we weren't very busy so no excuse not to.

Fingers crossed it comes today.