Cleaner cancelled

[LuckyNumberThirteen]

I'm so annoyed.

My cleaner is becoming increasingly unreliable. She is supposed to come on a Friday but will often change to a Thursday instead. She never gives me a time, she just turns up whenever in the afternoon.

A few weeks ago she was due to come when I was called to go into school as my son had an accident and they wanted me to pick him up. This was 10 in the morning. While I was out the cleaner turned up and left without contacting me. It was only after I chased to see where she was that she told me she'd tried to come earlier. She has never cleaned on a Friday morning for me, so I hadn't even thought to tell her I wasn't home! She came the next week but left 15 minutes early (which was equals 30 minutes and there are two cleaners), and only mopped a bit of the hallway.

She was due to come today instead of Christmas Day. On Tuesday she changed it to yesterday. Yesterday she changed it back to today. This morning she cancelled.

Would it be unreasonable to let her know I'm not going to use her again, on Christmas Eve?

(If any of this sounds familiar, I commented on a recent thread about her turning up while I was out unexpectedly).

Another vote here for getting rid. Reliability and clear scheduling is vital in a cleaner (or anyone who provides a regular service). Tons of good cleaners around so give your money to someone who will do a decent job!

Get rid

Judy text and say you have been reviewing the contract, that she is not fulfilling the agreement and therefore you no longer require her services.

I'd have no problem firing her today. She's becoming increasingly flaky at her job, you're not breaking up a romantic relationship or telling her a relative is dangerously ill. She may even be relieved, you don't mess about with jobs you value.

Tell her you aren't going to hire her anymore as she refused to commit to a regular time.

I would end the arrangement if I were you, but would wait until next week to let her know, as the timing won't make a difference to you, but it might to her.

Just say you need the cleaning done at a regular time and specific day, and as it's not worked out that way with her, you've found someone new.

Time to cancel her. Good luck with the search for a new cleaner

Not unreasonable, you are a customer paying for a service and she sounds very unprofessional. I’m all for being helpful to with allowing her to rearrange the agreed time if you can and it’s convenient for you but it sounds like she’s just messing you around to be honest.

I wouldn't think twice about firing her today either, the way she is acting kind of implies she doesnt value the work at yours, it's certainly no way to run a business.

I'd just text and say this obviously isnt working out for either of us, dont worry about coming anymore...

I'd have rid, too. To let you down on Christmas eve without at least an incredibly apologetic call is basically saying she doesn't care about your job.

I had an incredibly reliable one. It got to the point she wasn't there more than she was. I got rid and immediately found someone better. She clearly wasn't interested

Fire her today, there are plenty of cleaners around.