To expect soft and chewy cookies to be SOFT AND CHEWY!

[NorthernLurker]

Bought two bags of cookies from a well known supermarket yesterday. They are advertised as being 'soft and chewy' and in my previous extensive experience they always are.

This lot are a disaster - absolutely rock had - they are inedible. Not out of date till tomorrow either. Outraged I rang the store and complained, the chap on the phone said I could take the packaging back for a full refund.

I'm now a bit embarassed that I've mad a fuss about some disappointing cookies so help me out here AIBU?

not if they were inedible. I quite often take things back to sainsburys, they are really good about it.

You should have seen my homemade flapjacks - smash your teeth in they would

I always squeeze my cookies before I buy them (outside the wrapper, of course)
I don't buy them unless they squidge.

YANBU - if it doesn't do what it says on the label (false advertising and all that)... take it back and get some more!

P.S. I love soft and chewy cookies!

I'm going to have start squeezing my cookies before purchase evidently :O

That should be not :O

You can make great soft cookies using sour cream - will try and find a recipe

I'll be walking to the shop so it should just about be worth my while - besides I am OUTRAGED and the knowledge of my own righteousness will carry me far

What about this?

www.bbc.co.uk/food/recipes/database/whitechocolateandcra_14535.shtml

not keen on white chocolate sorry - but thanks for the thought - suppose I could try adapting the recipe....