Firstly this is premature as the sale may fall through badly. But I’ve been so unhappy with the service I received from my estate agent I am definitely going to complain but can I also ask for a reduction in the fee?
For the first 6 weeks after I accepted an offer they didn’t follow anyhbig up. I emailed 5 times expressing concern that no valuation has been done and could turn check progress. I also called but my calls we’re never returned. It was on the 5th email when i requested to go back to market that they picked up the phone and called my buyer only to find out she thought the mortgage in principle was her mortgage so she hadnt made the full application.
We’re a chain with only two links and we’re now almost 5 months in and been ready to exchange for 6 weeks but still waiting for my buyers mortgage offer to come in. I feel like the initial delay was absolutely their fault and since then getting them to chase anything has been a nightmare.
Do you think I’d have grounds to ask for a reduction in fee? To be honest I would like an apology more than anything and an acknowledgment that they dropped the ball. But I don’t feel they deserve the full commission!