Dance school refusing refund or credit for lessons cancelled in lockdown?

[Dancingqueen24]

My daughter’s dance school asked families to continue paying during Lockdown#2 saying it was an admin nightmare otherwise. I and the other families did so. I was happy to support the school and it was a goodwill gesture.

Last week the school announced that the lessons would be rescheduled for the next few Saturdays. We can’t make any of them. I queried what the position is and was told if you miss the rescheduled lessons there’s no refund or credit available.

It’s not about the money really. It’s the attitude. I’m upset that there was goodwill and flexibility on my side, but zero on the school’s side. And the teacher is immovable.

It’s got me thinking. Am I being unreasonable to feel like this? I’m not sure it’s even lawful to withhold a refund or credit in these circumstances? So not sure why the teacher is being so inflexible.

Yes AIBU - just accept these lessons are lost!

No YANBU - the dance school should compensate in some way

Your next action is going to depend if you want to keep using the school or not.

In fact that could be part of your approach: well you have been a bit shitty I'm not sure i want to keep coming, type of thing.

Or, I'm happy for my daughter to keep attending but you should give us the 4 lessons we missed since you moved the day.

Our gym has asked if we would keep paying membership fees, but they have also given us the opportunity to suspend the membership (so not paying but still a member) and have the suspended time added to the end of the contract. Which feels fair to me. (not in UK so rules about gyms are different - currently closed until 10th Jan)