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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

If you have been with Sky for years and then swapped to a SkyQ box, do you hate it as much as me?

88 replies

WheresMyMask · 06/12/2020 20:07

Been with sky for years and moved house so they upgraded us to a Sky Q box.
It's bloody awful. Nothing make sense. Nothing is in the right place and the buttons don't make sense either.
I told myself it's because I'm getting old and I just need to get used to it.

But it's been 18 months and it's still a pile of confusing shit.

To the point where I'm considering going back to Virgin or other.

Does anyone else feel the same or is it because I'm old and don't like change?

OP posts:
Practicebeingpatient · 04/10/2021 18:07

@VladmirsPoutine

Is it possible to change packages mid-way through a contract with Sky, we're paying over the odds for SkyQ and it's bloody useless!!
Sadly no. I asked and they aren't making the old boxes anymore.

We've had Sky Q at our main home for 4 years and I agree it's awful. Our holiday home still has the old style box and it's so much easier to navigate and search. Quicker to delete stuff, easier to see what's already been viewed, more reliable. I could go on. Once that box dies we will cancel our contract and buy a Now TV stick.

VladmirsPoutine · 04/10/2021 18:28

@Practicebeingpatient Thanks!

Jaysmith71 · 04/10/2021 18:39

If you have Sky Q and plan to ditch it, you can replace it like-for-like (ish) with this:

bit.ly/3iytkN7

which can take your new wideband H & V connectors and runs four tuners.

PuppyMonkey · 04/10/2021 18:52

Doh! Didn’t even noticed this was a zombie thread.Grin

Pootle40 · 04/10/2021 18:58

I personally love it

MyShrivelledGnarlyFinger · 04/10/2021 18:58

We went from Sky Plus to Sky Q omg what a mistake! Nothing worked the same drove us both mad. Rang Sky and got them to change back to Sky Plus. The dish stayed the same just the transformer needed changing outside.

RedRiverShore · 04/10/2021 19:10

We have still got Sky+HD and I was wondering whether to upgrade but DH didn't want to, I'm thinking we will stay as we are because if the sky box breaks replacements are on eBay or Amazon as sky won't replace them now. We have 2 sky boxes and our dish is 21 years old so surprised it still works.

Vickim03 · 04/10/2021 19:50

We gave up sky years ago when we cut back to save for a deposit for a mortgage. We’ve never bothered going back. Freeview, Netflix and on demand on the smart tv does us just fine. We had btvision but now just use the box to record on as the smart tv is a hassle for recording.

JontyBright · 14/10/2023 10:36

The Sky Q is considerably less user friendly than its predecessors.
I started listing the criticisms but realised the problems are too manifold.
A major issue is the usability of the standard remote. Impossible to choose the right button unless full light is available. Frustration at accidentally turning off the box when intending to rewind is my bugbear, but the entire unit is very badly designed.
I mentioned the problem over the phone but their system requires calling a separate department. Life's too short to be held to ransom by Rupert.
It's long past time that the shortcomings were dealt with.

Epicstorm · 14/10/2023 23:31

i loath it with a passion and truly wish I’d stayed with the Sky box I had before. I thought I’d get used to it in time but I’m now sure it’s a badly designed system and not just my incompetence. So reassuring to hear others hate it too.

WeBuiltThisBuffetOnSausageRoll · 15/10/2023 02:47

It's very interesting to me (and helpful to have it confirmed, thanks!) to see this thread revived.

We're currently still on SD for our TV (yes, I know, but we haven't cared enough to change it) and the BBC are getting rid of it - without releasing any official notice beforehand, unlike with the responsible and extensive way that they and the other broadcasters were able to handle the changeover from analogue to digital back well over a decade ago and still treat viewers as important.

All they've done is suddenly drop our regional news, with no warning at all apart from us turning it on and finding it gone one day; and now they put a big red banner across the bottom third of the screen for the entire duration of every other programme on BBC1 'warning' us that we are going to 'lose' our programmes, when in reality, their banner is already deliberately spoiling and making those programmes unwatchable. It's a bit like somebody vociferously warning you of the mugger around the corner whom you obviously want to avoid whilst raining punches on you.

Anything with titles/text or clocks, questions or scores (as on quiz/gameshows) is hidden, making all of those programmes pointless (and not only the one that actually bears that description as its name). It's particularly nasty and discriminatory that they are deliberately ignoring the needs of deaf/hard-of-hearing and a great many elderly viewers - all of whom pay their licence-fee too.

Anyway, that rant over, the banner spoilers tell Sky viewers to contact Sky for help to 'upgrade'. In fact, Sky themselves frequently flash up nagging pop-ups, urging you to call them to 'upgrade' to Sky Q (although their nags can be cancelled and disappear after 'only' a few minutes of their own accord if you've set something to record whilst away).

Like many people, we don't want Sky Q - the questionable reliability, the extra monthly cost, the superfluous and complicating functions that absolutely do not interest us. We have ordered a used Sky+HD box from eBay and will swap it over ourselves - but I'm guessing that a lot of less tech-savvy people will not realise that this is an option for them.

I really resent the BBC forcing licence-payers to pay more money to keep their services, whether in increased monthly premiums to Sky or in having to buy new third-party Sky or Freesat equipment.

We'll ask Sky to supply a replacement HD-compatible viewing card, but if they refuse to do so without our taking Sky Q, we'll just cancel the contract with them and use the new HD box for the free-to-air channels, which represent 97% or so of our viewing. We have no interest in sport or blockbuster films. We can always get Now TV at a fraction of the current monthly cost of 'standard' Sky for the small amount of Sky-exclusive content that we like (tbh, we're thinking of cancelling Sky 'proper' and doing this anyway, now that we have to act to make some changes to our setup).

We are not luddites and are happy with TV streaming services, for which we often connect a laptop to view on the TV; we just wish to keep our internet TV provision controlled by 'proper' internet devices and not be forced to use a smart TV, for a number of personal reasons. I realise that many people do like and prefer a smart TV and/or Sky Q - and they absolutely should have that option available; but I equally want to have the option for us not to choose that setup.

Thank you to those people who have confirmed (to our satisfaction, at least) that we are not being silly or petty in declining Sky Q without reason!

WeBuiltThisBuffetOnSausageRoll · 15/10/2023 03:07

Just noticed that the thread was started so long ago that my recent additions defaulted to an old username of mine - though I wasn't the one who originally re-awakened the zombie!! Grin

Xxx9023 · 07/05/2024 22:46

I totally agree with you. I got an upgrade and it's completely shit!

Cumbersome and virtually impossible to use menu that sends you all around the houses pressing buttons forever...Deletes stuff without your permission...Doesn't record things when you ask it to. Doesn't tell you what recorded programs you've already viewed so you spend half the night watching bits of programs you've already watched until you find something you haven't. And if you record one program it gives you every episodes since the beginning of time... Which makes impossible to know what you've watched and what you haven't.

The voice command only works once in a balloon moon.
The 'press any button to prevent your TV turning off' doesn't work either.

Also when you press pause to be able to see something more clearly... It blocks out the third bottom of the screen from view!
What genius came up with that idea?

And believe me I could go on.

It's truly awful.

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