Less of an AIBU and more asking advice really. We're in the process of moving house - we accepted an offer on our current house in June and soon after had our offer on (hopefully) our new home accepted. Our buyer is a first time buyer and the house we're moving into is empty so no big chain. We and the buyer have our mortgage offers and surveys and searches are done.
The issue is that we last heard from our solicitor 4 weeks ago, when he said he had been in touch with the buyer's and seller's solicitors to arrange a date for exchange and finalise some queries with the seller. When we'd heard nothing for a week I rang him and his secretary said he'd call back. When that didn't happen I sent a follow up email. We had no response to that so I sent a further email and then phoned again last week. Again I got his secretary on the phone and she said he'd ring back. He hasn't.
So really my question is how pushy do I need to be when I next phone? It's hard to keep finding the time to call while at work as it is and the lack of response is obviously frustrating. I don't want to be 'that client' but surely it's not unreasonable to expect to have been updated - especially when we had the impression that we were close to exchanging? This only being the second time we've bought I'm not sure how firm I need to get.