I’ve just returned from a stay at an experience hotel - think animals. It’s expensive, I think we paid nearly £400 for one night plus another £200+ on food. Lots of pretty poor bits of customer service in run up to our stay and when we checked in etc.
The worst bit was just as I was putting my baby down to sleep the sheet had got a bit ruched up so I pulled it back to make the cot properly again and it was absolutely filthy. Not sure if it was mud or mould all over it - either way it was grim. She’s at an age where she sucks and chews everything too. Yuck.
I called reception and they took more than an hour to bring a replacement cot and we had to keep chasing it as we were waiting to put the baby and other DCs to bed. When they turned up they hadn’t brought a spare sheet with them so that took a little longer too.
At this point I was just desperate to get everyone to sleep but felt pretty grossed out by it all. Spent a lot of the night worrying that everything in the room was filthy and bedtime had been so disrupted that nobody had a great night of sleep.
I’m not even a clean freak or someone who worries about germs much normally but I do think that in a pandemic, the least a hotel needs to do is not provide a filthy bed for a baby. And it was properly grim, there is no way someone could have put that sheet on without spotting it.
However, I’ve complained today and following an “investigation” (into what I don’t know, it’s pretty black and white) they’ve concluded that no refund should be applied/compensation offered - free day park tickets were offered at one stage but I live quite a way away, day tickets are pretty cheap and frankly don’t want to come back. They basically don’t seem to think it’s an issue whereas I’m pretty horrified by it!
AIBU to either email the MD or leave a bad review? Or should I just leave it?