Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

See all MNHQ comments on this thread

Sainsbury's - ZERO common sense!

8 replies

DM1209 · 30/10/2020 10:12

My 12 year old daughter was diagnosed with Covid last weekend.

She has been very, very unwell with 2 hospital admissions and an intensive course of steroids and antibiotics, which she is still taking.
At its peak, her temperature rose to 41.6, she couldn't breathe effectively and she ended up on Oxygen. Her pulse oxygen dropped to 93, at which point I was told that if it dropped to 92, she would be ventilated - we have had the week from hell. She is also Asthmatic.

I'm a lone parent with 2 younger children. My daugter is now home and recovering for which I am very thankful.

Here's my AIBU, I have a Sainsbury's delivery coming. I called their customer service to let them know we have a positive case of Covid (I've even put a sign on the door so delivery people don't knock and wait) and that we are isolating.

I called Sainsbury's customer service and asked them to please ensure that the groceries were put in cardboard boxes or bags and left at the front door, rather than loose and unbagged on the ground. This is because they don't use carrier bags anymore when delivering.
I was then told that it is not the stores responsibility to bag the groceries and unless I left bags from inside my home, at the front door so the driver could bag them when he/she arrived, they would leave the groceries loose on the ground.

It is a £300.00 order, I say that to give you an idea of the size of the order.

Where is the logic!!??

Was I being unreasonable to not want to have my monthly shop piled up on the ground? Or to not want to take bags from my house (I don't have enough anyway!) for their poor driver to handle and to then have to bag my groceries at the front door!?

My mind is well and truly blown.

OP posts:
Feellikefrighteningyeah · 30/10/2020 10:15

OP. I hope she is soon much better. YANBU, surely they could use some cardboard boxes . I would escalate this !

TeenPlusTwenties · 30/10/2020 10:16

My parents are shielding.
They leave boxes on their doorstep which the delivery driver from Tesco unloads into and Dad carry the boxes in.

SorrelBlackbeak · 30/10/2020 10:18

We leave out large plastic boxes which the Sainsbury's delivery driver fills with our groceries and we then unpack without issues. Is the problem that Sainsbury's would have to provide their own boxes?

canigooutyet · 30/10/2020 10:22

I did the same Teen when I had CV. I left boxes/bags outside and a note pinned to the door explaining. Before CV they would carry the crates into the kitchen and help unload.
I did pop my head out of a window to thank them and was always reassured it was fine.

I don't use Sainsburys though, I live in a block without a lift and they won't come up the stairs.

canigooutyet · 30/10/2020 10:25

The massive sports direct bags are perfect for this btw.

Morrisons through Amazon deliver using paper bags. They don't hang around and any substitutions are sorted whilst your shopping is being picked. Not sure if going direct with Morrisons is the same.

PineconeOfDoom · 30/10/2020 10:25

I don’t think it’s realistic to expect them to make special arrangements for one order though. You need to put out boxes for them to put the stuff into, surely?

hedgehoglurker · 30/10/2020 10:26

Just leave out boxes/ laundry baskets/ bags/ buckets/ anything else that can hold groceries. I don't think Sainsbury's is unreasonable if they are not using bags at all. (Tesco is still giving the option.) Hope your daughter is well soon.

DawnMumsnet · 30/10/2020 10:27

The OP posted this thread twice by mistake so we're going to close this shorter one and direct everyone over to this one.

New posts on this thread. Refresh page
Please create an account

To comment on this thread you need to create a Mumsnet account.

This thread is closed and is no longer accepting replies. Click here to start a new thread.