The problem with these type of places is they're not set up for efficiency. If they're offering loads of fancy drinks then they need a system that allows them to make these without causing ridiculous hold ups.
Starbucks has pretty much a production line, they know what they're doing. Each staff member plays their specific role.
But in art gallery cafes EDINBURGH PORTRAIT GALLERY YOU HAVE TRIED MY LAST NERVE you have a row of smiley middle class ladies recruited for their appreciation of the late expressionist movement rather than their ability to juggle multiple tasks in a methodical fashion.
So the poor sods with a hot meal on their tray will stand for fifteen minutes as it cools to room temperature while annoying gits in statement arty earrings MY MOTHER ask for each drink only when the last one is made.
Server in Matisse t-shirt airily starts warming up the scone after the hot drinks are made. Then same server does the cash bit which is like watching Melania Trump operate a robomop.
No party involved has any concept of the presence of the queue which now reaches the bus station.
And the worst part is these fuckers charge considerably more than the multinational chains they so distain, while operating a system designed to ensure no refreshment touches your lips at the optimum temperature.
The only reason I want them to stay in business is because if the wacky knitwear mob turn up in Starbucks they'll crash the system while chatting to each other about sticking with Schitts Creek until it gets good OH MOIRA IT'S HILARIOUS