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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

GP practice "not offering appointments"

492 replies

Darkestseasonofall · 16/10/2020 15:31

This is a new low. Just called to make an appointment to be told they aren't doing any for the foreseeable future.
If it's an emergency you can call on the day and try to get a telephone consultation, but that's it.
I can see a huge rise in people attending ED in appropriately or just becoming very ill with avoidable things.
This isn't NHS bashing, I'm a nurse, but I can't understand how primary care can just opt out of 90% of their contract.
AIBU to think this is just silly?

OP posts:
RedMarauder · 16/10/2020 20:01

@millymoo1202 I have a blood pressure monitor at home due to one of my siblings having an issue with hormonal contraception. Found at it wasn't advised for me for different reasons.

(In normal times people could do their blood pressure themselves at pharmacies, doctors receptions and gyms.)

Fluffypyjamas · 16/10/2020 20:02

@WillowSummerSloth

I'm a GP and I find it hard to believe this is happening. I'm also on tons of GP forums and it's not happening anywhere as far as I know. Most appointments are initially telephone triage and then patients that need to be seen can be booked a F2F review. We've been busier than ever, regularly working 12 hour days as have most of my GP friends and people on the GP groups. So it doesn't quite add up to me.... If they are genuinely not offering any routine appointments, then they would of course be in breach of contract and you should take it up with the local CCG. Is it that there were no prebookable appointments? So you have to call on the day? There's good reason behind this method currently. Is it that your individual GP is high risk/ isolating and thus not seeing F2F? In which case you should be directed to an alternative doctor. It just seems odd and not at all the experience of me and my colleagues.
Also a GP. This is my experience also.
tortoiseshell1985 · 16/10/2020 20:02

I filled in an online form, it definitely went through
Two weeks ago still waiting for a reply

MushMonster · 16/10/2020 20:06

There is online booking in my practice. No routine bookings available! Ever!
It is same day or phone call next day if you have something urgent. If you have an apparent harmless lump, no appointment, no routine appointments are given. They do make it impossible, and then take the peace! In my case, I am not asking for a face to face. Just to talk to a doctor about an issue that may or may not be of matter. A Just case.
I am glad that some of you are getting good NHS care. But it is clear that in quite a few places routine appointments are not available and that is disgusting.

tortoiseshell1985 · 16/10/2020 20:07

Our online booking was stopped in March

IncandescentSilver · 16/10/2020 20:11

I do wonder what GPs think other professionals are doing throughout this crisis. I'm a university lecturer and I'm teaching in person when requested to do so, and its probably the most risky environment to be in. I'm doing it because I'm young and healthy and low risk, and because I don't want to hide away being timid, and because I believe that students are getting a rough time out of all of this and want to do my best for them.

I have plenty of friends who have been travelling to work as normal in the office, because their jobs cannot be done from home, with the exception of a two week period at the beginning of lockdown.

I don't actually understand the strategy being employed by GPs at all and I can't understand why there isn't some national consistency that patients can rely upon, given that it is a National Health Service, not a private health service. I can understand what consultants are doing, but GPs are a muddling mass of inconsistency and individual decision making and interpretation of the rules.

I honestly think some workers carry on as if they are the second coming. So precious.

eatsleepread · 16/10/2020 20:12

Pathetic. It's time doctors and dentists started facing their patients. Everyone else is stepping up to the mark.

pigsDOfly · 16/10/2020 20:17

At least you're phone calls are being answered.

I tried to ring my GP's surgery four times yesterday. No one picked up. It didn't go to the recorded message you usually get before they answer either. It just kept ringing.

Same thing happened this morning the first time I rang and then they pick up on the second call.

Definitely ringing the right number as it's in my phone.

I had to drop a form off to them a few weeks ago. Rang them to let them know I was there, as per the instructed on the door, no one picked it up and it just rung out.

Eventually, someone came to the door to see what I wanted.

Have no idea what the hell is going on.

Cryalot2 · 16/10/2020 20:18

Ours have been dire since lockdown. You phone and get asked if it is an emergency by sharp receptionist. If not you may get a phone appointment in 2 weeks time. If so you get texted a link to send photos and short message . Last time receptionist called me back . I felt worthless. I needed hospital.

Tiredmum100 · 16/10/2020 20:18

I'm also in Wales op and my GP isn't doing face to face appointments. I had to send photos recently of a problem. I'm also a community nurse and I've noticed its varying surgery to surgery on what they're doing. Some will see patients and do house calls, others will do video calls. Its very frustrating for our patients, especially palliative patients. I find we're getting more requests to do assessments out of our remit.

sugarbum · 16/10/2020 20:19

Sorry to hear that OP.

I have to say our surgery have been really good. I'm particulary impressed with how things are being handled at the moment.

They've always done same day appointments (as in ring first thing and get an appointment that day) They also used to have prebookables but thats been scrapped for the forseeable.
I had a smear test a month or so ago. They are still carrying out these procedures.

The appointments are all by telephone unless its deemed necessary to see a GP or a nurse. I had to get hold of antibiotics last week for my son. I called at 8.30am. The GP had called me by 9am as I got the first slot. I explained his history and she sent through a link by text, which I was able to use to upload photos of the issue. Obviously not everyone has a smart phone and can do this, but it does make things considerably easier. Based on the photos and my description, she agreed he needed antibiotics and the prescription was send straight to the chemist. I then went to collect it an hour later.
Could not fault the process.

ftm202020 · 16/10/2020 20:19

You can't criticise the NHS anymore... they are all #heroes don't you know.

Honeyroar · 16/10/2020 20:21

My 80yr old mother has been quite ill over lockdown. Over summer the GPs have been quite good seeing her and doing telephone appointments. But lately they’ve put up the barricades, it seems. They called her in for a blood test last week, following up one they did two months ago that was high. The nurse said it was overian issues. We said we didn’t think she had ovaries, the nurse said she must have. The next day we get a hospital appointment for a scan and a follow up appointment with an oncologist. I rang the surgery to ask if it was normal to refer someone with suspected cancer without even mentioning it to them, (my best friend died of ovarian cancer last year so it was a jolt!) the receptionist said no and said she’d arrange for a GP to ring us. But they had no appointments for two weeks!! In the meantime we went for the scan and saw the oncologist- she doesn’t have cancer, and doesn’t have ovaries! So we’ve dragged a shielding 80yr old into a hospital in a high Covid town, twice, for no reason!

Graphista · 16/10/2020 20:26

Then they'll moan they're "overwhelmed" when they restart routine appointments and understandably a shit ton of patients will need and make appointments to catch up on all their routine healthcare needs when the inevitable backlog hits!

And how many patients with what THEY think is a routine issue but is actually something more serious going to fall through the net - possibly fatally so?

And of course they will still expect to be paid inc incentives and bonuses.

@WillowSummerSloth I'm not experiencing this issue but I'm aware of others, friends of mine, in other parts of the Uk are. Surely you know that especially primary care is absolutely not the same - quality or quantity - across the Uk

Maybe this is too harsh but if you choose to work in healthcare but are unwilling to deal with someone who has a low probability of having an infectious disease even with precautions in place maybe you're in the wrong job

I'd agree with that

There are long term systemic reasons why gp appointments are hard to get and gps "overwhelmed" which they are not blameless for but that's really a separate thread

As a patient too often you really do have to be the "squeaky wheel" to get anywhere!

Dd has just moved to a new health area and so the gp there doesn't yet know her or her history, add to that some of her notes have apparently gone awol in the transfer inc crucial info and she's had a horrendous time getting through to the new gp that yes x might be a routine issue for other patients but for her with her genetic disability she knows having learned the hard way/through experience that she needs to be seen and have a certain treatment organised. Th

Now it's too outing to specify what but it's not something that a person would ask for if they didn't have this particular condition, it's of no benefit whatsoever to others eg she's not requesting narcotic painkillers or anything like that. So it's bizarre that the gp is basically treating her as if she's making shit up or weird!

About time the country "opted out" of paying GPs!

Much as I have issues with primary care and how it's implemented in the Uk they still wouldn't work for no pay and that's of course perfectly reasonable, and I certainly don't want a private healthcare system, things are bad enough already that would definitely be worse!

@stclair non attendance is a long term issue as I'm sure you're aware. I'm absolutely not excusing any patients who simply don't bother and don't inform the surgery they are indeed selfish idiots, but on occasion there are good reasons why a patient misses an appointment as I'm sure you're aware. I wonder as it's smear test appointments it might be at least one of them has had an unpleasant experience or some trauma that has led to them not feeling able to attend. I for one get more than a little annoyed at the narrative that it's no big deal! For some of us it's painful, awkward or even traumatic. For me I'm "lucky" that it's "only" painful and causes serious bleeding. I've accompanied more than one friend who was terrified due to having been victims of assault or having had an awful experience with a previous one.

I'm generally very good about attending but have on occasion had to cancel last min as I also have endo and I've suddenly got a bleed.

The suggestions to quaversplease to get a prepayment certificate I understand are trying to be helpful and helps a bit, but still is approx £7 a month more expensive than what she was before - and that's before you consider the additional admin costs of prescribing monthly a medication they used to get 6 monthly! Plus this puts additional pressure on the pharmacy and its staff and causes her to need more appointments! If they prescribed her 6 monthly as usual that's 5 fewer appointments and 5 fewer "jobs" for the support staff arranging the prescription

THIS is the kind of thing that is long term causing gp's and patients to see each other more than really necessary AND putting pressure on other parts of the nhs.

It's bureaucratic bullshit!

@hiredandsqueak I'm also housebound due mainly (but not solely) to mental illness. My own gp is pretty good but other hcps in the practice it can be very hit and miss and they can even be quite rude acting as if I just need to "suck it up" and go there. I have severe ocd and haven't left my flat in almost 4 years. Even when I'm relatively well going to the gp is difficult for me as it's contamination ocd.

I'm generally in favour of phone appointments but earlier in lockdown I had an issue with my skin flaring up. I initially put it down mistakenly to being unable to get my usual products and that causing an eczema flare. The first dr I spoke with went along with my assumption, even though I said it wasn't my usual presentation so I might be wrong.

Result being the condition being made worse, because what was actually wrong required a completely different approach to eczema. 2nd dr I spoke with asked more questions including specifying where it was worst and did it look different to my usual flares and if so how. From that she correctly dx a completely different condition and not only prescribed a suitable medication but was able to advise me on other management practices to heal and prevent a recurrence.

If I'd been seen in person or at least on a video call the first dr would in all likelihood have seen it wasn't eczema and was this other condition (it has a distinctive look)

However, what I have found is different is I'm not getting everything blamed on me being fat which is the downside to being seen for the overweight. Yes weight is a factor in SOME conditions but it's wearing when it's the focus every damn time! Even when the appointment is for conditions that are nothing to do with my weight!

Primary care has been underfunded for years and never has it been more evident.
If you want to see real change complain to the CCG/your MP

while I agree funding and resources are issues throughout the nhs, inc primary care, there are also systemic and attitude issues which would free up appointments if addressed.

And I do communicate with the health board and my Mp.

What are gp's doing as a group to request that things be improved for them and their patients?

They're about £20, and actually BP is more accurate when checked at home. Not an expensive outlay when you consider the pill is free.

This is a good example of the attitude issues.

£20 for a woman who is possibly being financially and otherwise abused to avoid getting pregnant to her abuser who may well be raping her, or to any NUMBER of patients who are on the bones of their arse at the moment with widespread redundancy and delays in benefits processing to avoid having another mouth to feed IS actually a pretty big ask. Our healthcare is suppose to be free at the point of use. This blatantly goes against that!

Plus to be frank as an ex nurse myself I think it's fairly shoddy to expect patients to do this, when they might also not understand how to accurately do so.

Machines are not perfect and if they get an odd reading they might not realise or might be freaked out unnecessarily

I can't understand why there isn't some national consistency that patients can rely upon, given that it is a National Health Service

Complicated but essentially gp's have never fully been part of the nhs, it's more like they sub contract their surgeries to the nhs - that's a very very simplified version admittedly.

but GPs are a muddling mass of inconsistency and individual decision making and interpretation of the rules.

This is because due to the above, to a point they can set their own rules and a lot of nhs rules are "guidance"
Only so not requirements.

Again very simplified explanation

bloodywhitecat · 16/10/2020 20:33

DP was triaged by a receptionist and told the fact that he had turned yellow and wasn't in pain meant he could wait a week for a routine phone call from his GP.

ruby29 · 16/10/2020 20:37

Firstly, some of the experiences on here are shocking and very depressing. I’m not surprised people are angry if this is what they are being offered....

It is however (fortunately ) not at all how all surgeries are operating. I’m a GP and our surgery is offering numerous F2F services . We did pause smears and routine blood tests for a short time in March /April but only for a c 4-5 weeks. Unfortunately blood tests have been very limited for the last 10 days but that is a nationwide issue due to reagent shortages and nothing to do with GPS not offering the service.

One big logistical issue is avoiding a waiting room full of people. There are vulnerable patients in the waiting room and if it’s at all possible to safely manage people by the phone or video that is preferable from a safety point of view.

In normal times our waiting room is absolutely packed and this is the situation we are trying to avoid, not because we are too precious but because it would be unsafe to carry on as normal with heaving waiting rooms.

I’m long past feeling scared for myself but would feel enormously responsible if I brought someone in to the surgery where they then contracted Covid.

We’ve run a hot clinic throughout and continue to see ? Covid patients on a daily basis so we have to balance up the logistics of this and keeping those patients separate/ having designated hot & cold Drs.

As for most people the situation has been pretty horrendous and extremely worrying in terms of how we deliver the care people need without putting them at increased risk.

I think we need to understand why some practices are not offering appointments?

Standrewsschool · 16/10/2020 20:40

In my local surgery, you get triaged to a doctor or advanced nurse practitioner, and they’ll phone you back. If they need to see you I. Person, they’ll arrange a face-to-face appointment.

northernsquirrel · 16/10/2020 20:40

There are 'dirty' and 'clean' surgeries in my area, only the dirty one will actually see patients. The others are all closed to the public, receptionist fielding calls and GPs are all working from home. It's a nightmare.

Cantbreathe2020 · 16/10/2020 20:44

@luckylavender

This has been an ongoing problem since March. My 81 year old mother was examined in a car in a car park last week. You also can't turn up in A&E any longer, you have to make an appointment.
Are you serious? My Dad abandoned his taxi outside A&E clutching his chest (heart to be precise) and stumbled in. You mean to say in these times, he have had to make an appointment?

How can people make an appointment in an emergency?!?! What if they're unconscious for fuck's sake?!

hiredandsqueak · 16/10/2020 20:46

@Graphista Dd was unable to leave the house due to anxiety and she has contamination issues as well. CAMHS understood this and sent psychiatrist and PMHW to the house. GP seemed to think that even if she couldn't leave the house she should be made to attend GP and depriving her of her medication would be an impetus.
This year the review is 6 months overdue and the practice aren't even offering telephone medication reviews. Something I find difficult considering how vital the review apparently was last year Hmm

Janegrey333 · 16/10/2020 20:46

@Didiplanthis

PLEASE.... some GPs might be doing this, but for people to come on here and make sweeping statements about 'GP's' and doctors in general being lazy up themselves etc is just utterly unfair to those of us that HAVE seen patients face to face all through covid, are working our arses off and are frankly on our knees trying to keep our little bit of this utter shit show on the road. Threads like this just add to my overwhelming urge to chuck it all in and walk away from the abuse and sweeping statements from people who know NOTHING and care even less about what I do....
...and make sweeping statements about 'GP's' and doctors in general being lazy up themselves etc is just utterly unfair

Yes, that is unfair and unacceptable. Not everyone has said that or thinks that, though. It didn’t help that early on some posters - one a GP, I think - maintained that these face to face consultations were happening just because she was doing them.

Other people’s experiences are equally valid and they are upset about the way they feel neglected and upset.

Gright · 16/10/2020 20:55

The sad fact of the matter is that those who can afford it will get treatment. DS really struggles with his teeth, needs regular check ups to keep them in good condition. He's not seen a dentist in over a year and when we tried to book him in (it was getting desperate) we were told there was no NHS treatment available - the dentist apologetically mumbled that if we'd like to go private she could probably fit us in with a hygienist. If not she suggested we try scraping them at home using the end of a tweezer. It's horrifying the basic services that aren't available at the moment. It won't be long before they start suggesting we cut out our own suspicious moles or do our own smears.

Thomasina79 · 16/10/2020 21:03

There is a problem with bloods at the moment because of a shortage of something (not sure what) which they need to use on/for the samples. Think it is being resolved soon. This is beyond the GP surgery’s’ control.

Graphista · 16/10/2020 21:14

@hiredandsqueak yes I've been subjected to that "motivation" top cos clearly the mentally ill are of lower priority and just need to "stop being silly" - and that's a direct quote from one hcp! Hmm

Mental illness is still far too often treated as a moral failing and/or a choice even by hcps - who really ought to know better!

As if anyone would CHOOSE to be like this! Sad

TheOrigRights · 16/10/2020 21:15

I feel very fortunate then.
I've not needed any F2F but have had quite a few blood tests and a medication review (by phone). Am going for a smear next week.