It's an eBay selling one...

[thebutterflydied]

I listed my sons Moncler coat (I failed at the first hurdle and should have taken it to a shop, anyway) with 10 pictures and then a starting bid at £80.

I then inspected it for sweets/crumbs etc and packed it up ready for when it sold.

The listing went and it sold for 112. The lady then messaged me for extra pics of the cuffs.
I replied thinking here we go, bet it's a time waster. I replied saying I've provided 10 and it's now packaged, if you don't want it let me know.

She said that's fine and she did and that she'd pay in the morning.

She did pay so I shipped with a courier tracked, signed for and insured because I know how careful you have to be.

2 days later she's just messaged saying she's just gotten round to inspecting it and the thread is coming away from the cuff and there are tiny holes on the cuff.

How do I handle this? Shall I just ask her to return it the way I sent it and then I'll refund her?

I checked the coat there were no holes.

Thanks if you managed to read it all :)

@thebutterflydied

Also agreed I should have taken close ups of the cuffs, I didn't because they were fine. I've even zoomed in on the pics provided of the cuffs and can't see anything. It's minute what ever she's referring to as I checked it all 🙄 I even sent a bag of haribo 😂 this is the thanks I get!

Don't take this the wrong way, but I find it a bit odd when a seller puts sweets in with my purchase. It's probably just me, but it always makes me wary as I don't know where they've come from. I'll admit to be over-cautious though :)

Definitely insist on her sending the item back and giving her a full refund, I get so fed up of people trying to chance their arm and get a partial refund, for something that is usually a non-existent problem anyway.

@Howlooseisyourgoose

'Happy to refund upon safe return but please send recorded and signed for with insurance up to £100 and send proof - I will happily cover this upon safe return'

That sounds like you're also offering to cover return postage and also like you know you sent a faulty item.

But anyway, it's good you told her to go via 'item not as described'.

The OP would have to cover the return postage costs if the item is perceived to be not as described anyway, I think.

I joined EBay in 2002 (I only know this as I made it part of my username!) and I’d say it was pretty good till say 2005. From then on its gone steadily downhill in my opinion. Feels like there’s more scammers now than genuine people. An Ex of mine was selling some stuff on there in 2015 and he got ripped off, harassed from people who’d bought things and were trying to get money off etc. I’d never sell on there now and only very occasionally would buy something from there.