Page 8 | Supermarket driver nearly two hours early

IntentIntel · 15/10/2020 13:27

Sometimes I edit the special instructions box & put "Delivery anytime after 5pm is fine" if I know I will be home, but the earlier slots have been taken.

I pray they will deliver it at 5pm So I can put my P.Js on

2bazookas · 15/10/2020 13:36

We've had weekly Tesco home delivery ever since lockdown, and their service has been perfect. On time, lovely polite and friendly drivers, very reliable "picks". I can't praise them enough

notreallybotheredaboutausernam · 15/10/2020 13:59

I used to get Asda deliveries. I had a delivery booked for 7 one night. Got home from work around 5.30 to find the delivery driver leaving. She'd left my shopping on my door step and were driving off. I asked what she thought she was doing and I got a right mouthful for not being in when she had a busy round! Yes, I complained. I live in the inner city and had I been any later, I doubt much of that shopping would have still been there!

Storyoftonight · 15/10/2020 14:06

@PrincessPain

Is there anything in their T&Cs? That sounds silly. But I book for the 10 and 11am slot as husband works nights/early mornings and gets home around 9:45. I've had them turn up anywhere from 30 to 45 minutes early several times. I can manage the shopping, I just find it hard to manage it with a 1 year old and a 3 year old that doesn't listen to a work I say who are trying to run out the front door with each tray I try and take off the driver. Its been horrendous. When I've asked why they are early they say their T&Cs state they can still come early or later than your booked slot 🤨 Then whats the point in being able to choose a slot?!?

Being slightly early or late for a slot is reasonable particularly given the current climate. Refusing to come home until the last possible second because he's early is petty - unless in PP circumstance of physically being unable to.

To PP saying how they would love an hour in the van doing nothing and that's what he's been paid to do bla bla - you have no idea what's happening in this guy's life. What happened to be kind

Storyoftonight · 15/10/2020 14:07

@StillCoughingandLaughing

However , could you have been home before 10 or were you too far away? I think I would have just gone home on this occasion . All a bit petty.

How is it petty to book a delivery for after 10 and not want to go home at 8.30 because they’re already there?

It was petty to say you couldn't be home until 10 when we know by the time scale that that wasn't true .

Storyoftonight · 15/10/2020 14:11

@StillCoughingandLaughing

Given supermarkets lose between £5-£7 for every delivery order

That really isn’t my problem. The supermarkets have several options - charge for every order, limit availability of slots etc. I’m guessing they don’t do that because they still want the custom. If they don’t want to lose £5 on the delivery, they can take the risk of losing the £55 I spent because I went to Waitrose or Tesco instead.

From how you relay the first phone call, it sounded like you were in but weren't going to answer the door until your time slot.

Well you do realise that would be okay too, right? Granted, if I was just sitting watching Corrie I’d have hit pause and got the bloody shopping. But what if I was in the bath? Putting my children to bed? Halfway up a ladder changing a light bulb? I really don’t see why I’d have to sit in suspended animation in case the delivery man feels like coming early.

There was a thread on here recently from someone whose in-laws kept turning up early. Most posters advised her not to answer the door! If you wouldn’t put up with it from family, why would you when someone’s getting paid?

Because I assume my in laws aren't working stupid hour shifts for rubbish money for people who are demanding. It's a hard time at the moment for everyone.

newyearnoeu · 15/10/2020 14:12

Agree with the posters saying that being paid to sit for 90minutes in a warm van is pretty high on the list of cushy jobs, actually, and not just minimum wage ones, either. I bet people working for Amazon or yodel with a target of twenty drops per hour and no time to eat or use the toilet would be begging to swap with him. How is food delivery driver a particularly "shit job" anyway? I would personally much prefer that to lots of other customer service jobs I've done!

People are desperate for jobs at the moment...if this guy finds his such a hassle he should let someone else do it. What if he does the same bullying behaviour to old people living on their own? It could really worry and upset them.

Rafflesway · 15/10/2020 14:16

@StillCoughingandLaughing

However , could you have been home before 10 or were you too far away? I think I would have just gone home on this occasion . All a bit petty.

How is it petty to book a delivery for after 10 and not want to go home at 8.30 because they’re already there?

And why the hell should you, OP?

The store's issue not yours and also, as he was 2 hours early, how many other customers have been inconvenienced?

Definitely report if you haven't already.

Storyoftonight · 15/10/2020 14:16

@newyearnoeu

Agree with the posters saying that being paid to sit for 90minutes in a warm van is pretty high on the list of cushy jobs, actually, and not just minimum wage ones, either. I bet people working for Amazon or yodel with a target of twenty drops per hour and no time to eat or use the toilet would be begging to swap with him. How is food delivery driver a particularly "shit job" anyway? I would personally much prefer that to lots of other customer service jobs I've done!

People are desperate for jobs at the moment...if this guy finds his such a hassle he should let someone else do it. What if he does the same bullying behaviour to old people living on their own? It could really worry and upset them.

Where did he bully OP?

whatsyournamenow · 15/10/2020 14:25

Because I assume my in laws aren't working stupid hour shifts for rubbish money for people who are demanding. It's a hard time at the moment for everyone.

Why are they stupid hour shifts? Perhaps they fit in perfectly well with the drivers family life?

It is hard at the moment, so if you've got a job, then try to keep it?

Storyoftonight · 15/10/2020 14:30

@whatsyournamenow

Because I assume my in laws aren't working stupid hour shifts for rubbish money for people who are demanding. It's a hard time at the moment for everyone.

Why are they stupid hour shifts? Perhaps they fit in perfectly well with the drivers family life?

It is hard at the moment, so if you've got a job, then try to keep it?

Why would turning up early for a slot mean you wouldn't keep your job? I really don't understand why there is so much vitriol for a guy chancing his arm at best.

Original poster

StillCoughingandLaughing · 15/10/2020 14:34

Because I assume my in laws aren't working stupid hour shifts for rubbish money for people who are demanding. It's a hard time at the moment for everyone.

He didn’t do it as a favour - and what’s ‘demanding’ about expecting someone who is booked to come after 10 to come after 10? It was literally what he got paid for.

OP posts:

whatsyournamenow · 15/10/2020 14:36

Why would turning up early for a slot mean you wouldn't keep your job? I really don't understand why there is so much vitriol for a guy chancing his arm at best.

It's not about turning up early it's about the shitty attitude when OP wouldn't return early

OP says
Eventually
he gets that I won’t be there before 10. After a big sigh, he eventually says again, ‘I’m here now - you’re my last delivery’ - but then says he’ll wait for me. As I was arriving home at 9.45 he was on the phone again, wanting to know where I was.

Why was he ringing again, it still wasn't the allotted time.

As a PP said if he's already on a warning, he could be dismissed.

Poor customer service, means complaints, means disciplinarians, means warnings, means dismissal. That's why.

jetadore · 15/10/2020 14:57

Yes very annoying and rude so technically yanbu but don't complain, give the guy a break, it's a shitty job at times.

newyearnoeu · 15/10/2020 15:06

@storyoftonight

first phone call an hour and forty minutes early, op describes as "wanting to know why she's not in" = very different to polite requests as given in other examples on this thread of drivers asking if it would be convenient to drop off early

op said he expected her to come home asap and was unhappy when she refused including "big sigh"
tried to guilt trip her by saying he had finished his deliveries
then rang her again chasing up why she still wasn't home

I know older people who would find this intimidating, and yes, bullying behaviour, particularly from someone who knows personal details about them such as their name, address and phone number and could very likely work out If they lived alone or not.

Not even just older people too - do you really not have the empathy to understand that a domestic violence victim might feel concern at the prospect of heading back to an empty property at 10pm where she knows there is a strange man with access to a lot of her personal info, who is at best annoyed and at worst actively angry at her?

WiggleSquiggle · 15/10/2020 15:06

Who are these odd people who think it’s ok to turn up THAT early for a pre-booked slot?!
I have had many badly paid and stressful jobs in the past, does getting paid badly and it being a bit shit mean I should have pressured someone who was due to come and see me hours later, to come in early just so I could piss off home?
To ask them if they’d like to? Sure. However, to continue making a big deal about it after asking and then saying no? Nope.
He’ll get paid for the hours he’s doing, and will likely be put down for those hours, so he should have just sat reading a book at the side of the road or gone back to the store he came from, then delivered her sodding food bang on 10.

Storyoftonight · 15/10/2020 15:18

[quote newyearnoeu]@storyoftonight

first phone call an hour and forty minutes early, op describes as "wanting to know why she's not in" = very different to polite requests as given in other examples on this thread of drivers asking if it would be convenient to drop off early

op said he expected her to come home asap and was unhappy when she refused including "big sigh"
tried to guilt trip her by saying he had finished his deliveries
then rang her again chasing up why she still wasn't home

I know older people who would find this intimidating, and yes, bullying behaviour, particularly from someone who knows personal details about them such as their name, address and phone number and could very likely work out If they lived alone or not.

Not even just older people too - do you really not have the empathy to understand that a domestic violence victim might feel concern at the prospect of heading back to an empty property at 10pm where she knows there is a strange man with access to a lot of her personal info, who is at best annoyed and at worst actively angry at her? [/quote]
Bit of a leap there. I've been a victim of abuse in the past and you know nothing about me in regards to my lack of empathy so blanket statements like that are completely uncalled for. Cheers.

But you use dramatic language across the board. A 'big sigh' and chasing why she wasn't home - not what OP said , he was ringing to see how far away she was. We take a lot from language - OPs original language could well have been a dramatisation.

Why do we always assume these awful men will use our info to threaten us at home, a massive , massive leap.

Given that OP stayed out until the last possible minute and this entire thread is based on why should I and it's his job and bla bla , this was not based on fear.

It is a disservice to the victims of domestic violence to suggest it is .

Incidentally, how do you know that the drivers circumstances don't mean he needed to get home and was trying to get everything done as he had an abusive partner clock watching ? A leap? Perhaps. So whys it not a leap in other scenarios ?

Yesterday I ordered a pizza and the guy was two HOURS late. Annoying but it is what it is. Did I post about it or give the guy abuse at the door (and then worry that he has my private info ) no, because I understand that the world is bigger than me right now.
I'm being long winded here but my point is we don't know what is going on in anyone's life and we are far too quick to jump on the bandwagon and start calling everyone bullies and threatening and abusive. The guy chanced his arm. If that's all anyone has to worry about in the present climate I'd say that's quite lucky.

Storyoftonight · 15/10/2020 15:19

@whatsyournamenow

Why would turning up early for a slot mean you wouldn't keep your job? I really don't understand why there is so much vitriol for a guy chancing his arm at best.

It's not about turning up early it's about the shitty attitude when OP wouldn't return early

OP says
Eventually
he gets that I won’t be there before 10. After a big sigh, he eventually says again, ‘I’m here now - you’re my last delivery’ - but then says he’ll wait for me. As I was arriving home at 9.45 he was on the phone again, wanting to know where I was.

Why was he ringing again, it still wasn't the allotted time.

As a PP said if he's already on a warning, he could be dismissed.

Poor customer service, means complaints, means disciplinarians, means warnings, means dismissal. That's why.

IF he's already on a warning. Many PP said he's done this before. Has he?

I'm not stupid , I understand why people lose their jobs. I'm asking why anyone would want him to.

Storyoftonight · 15/10/2020 15:21

[quote newyearnoeu]@storyoftonight

first phone call an hour and forty minutes early, op describes as "wanting to know why she's not in" = very different to polite requests as given in other examples on this thread of drivers asking if it would be convenient to drop off early

op said he expected her to come home asap and was unhappy when she refused including "big sigh"
tried to guilt trip her by saying he had finished his deliveries
then rang her again chasing up why she still wasn't home

I know older people who would find this intimidating, and yes, bullying behaviour, particularly from someone who knows personal details about them such as their name, address and phone number and could very likely work out If they lived alone or not.

Not even just older people too - do you really not have the empathy to understand that a domestic violence victim might feel concern at the prospect of heading back to an empty property at 10pm where she knows there is a strange man with access to a lot of her personal info, who is at best annoyed and at worst actively angry at her? [/quote]
Incidentally , would you have said any of the bottom paragraph if the driver was a female ?

whatsyournamenow · 15/10/2020 15:23

@Storyoftonight

I'm not stupid , I understand why people lose their jobs. I'm asking why anyone would want him to.*

What you asked was

Why would turning up early for a slot mean you wouldn't keep your job?

I'm not stupid so I answered the question you asked by explaining to you it wasn't the turning up early, it was the shitty attitude that would make him lose his job.

newyearnoeu · 15/10/2020 15:47

@storyoftonight "chance his arm" would be as per other examples on the thread, giving her a ring and saying politely "dont suppose you are around for me to drop your shopping off early?"and then when she said no saying "no problem" not sighing and nagging her by ringing again. And op said he has done the same thing before?

I literally copied and pasted from ops post so not sure how I'm using emotional language???

Im sorry to hear of the domestic violence you suffered but am confused as to why you ask if I would have made the same comment about a female delivery driver, surely you know all the statistics regarding male on female vs female on female, or female on male violent crime??? It's not fear mongering if it's true...

Any way I think we will have to disagree on this, obviously have very different opinions which is fine but ultimately neither are relevant...if op decided to report it's up to his company to decide if his actions were/weren't appropriate based on their expecations/ code of conduct/whatever

diddl · 15/10/2020 16:09

But why should Op accept shitty service?

Surely this is why the same thing keeps happening & things don't improve?

Op, like the driver, could have been at work!

MummytoCSJH · 15/10/2020 16:29

This happened to me a few years ago with Iceland when I was on my way home from work. Always left work between 5 and 530, got the train, picked ds up from the childminders around 615 and got home for 630ish. I booked a 7-9 slot and they rang me just before 6 when I was on the train saying they were at my house. Okay, but I'm not at my house. They said they wouldn't wait but could come back in the morning - that would've been fine had I been in but like lots of people I was at work then too, I'd have booked the next morning if that's when I wanted it delivered?! They were having none of it. I called to complain and sort it out and they did tell them to come back and deliver that evening but much later than my original slot (must have been after their last delivery) so I ended up having to stay up. I had no food in so didn't eat that night as by the time it arrived I just wanted my bed. They might as well have just waited or nipped to another delivery then come back. They did also send me a voucher as 'compensation' but the drivers attitude annoyed me that much I haven't shopped online with them since. If it's in their t&cs that they can turn up whenever then what's the point in booking/paying for a convenient slot at all...

diddl · 15/10/2020 16:32

This reply has been deleted

Message withdrawn at poster's request.

diddl · 15/10/2020 16:33

"I called to complain and sort it out and they did tell them to come back and deliver that evening but much later than my original slot"

So what happened to the slot that you had booked??