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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Would you cancel this client?

91 replies

Tootsey11 · 04/10/2020 10:35

Client J, I clean for once a fortnight for 2 hours. Been there about 1.5 years. Client is always in, along with one other occupant. Their house is very clean, in fact I really don't have much to do at all, but I have been told to clean already clean areas, so just follow instructions.

Client can be quite moody and difficult. On one occasion, I was cleaning a display cabinet down, taking things off shelves, dusting etc. Client walked into room, sat down at table with their back to me. As I was working they said without turning round "Don't do that". I put everything back on and went into a different room to work.

Client knows of my health issues as we sometimes would chat for a few minutes at the end of a clean. I also know of some of theirs. Both occupants made it clear a while back that they did not care if they caught CV, they weren't bothered.

A few weeks back, I went to clean as normal. Went in and called 'morning'. From their reply I could tell that they did not sound well. I asked were they sick? They replied yes, I've got this terrible cough, they could barely speak for being short of breath, said they were exhausted and felt terrible. But it's not 'the covid'. I asked did they get tested? No. They said I could stay in one room and clean it or leave. They then said 'I can't really be bothered looking at you today'.

I told them I felt it was best I left and please let me know if someone in the house is not well before I drive round.

I was really annoyed after I left that they had that little thought for my health, knowing my issues and wasted my time driving round, a 20 mile trip for nothing.

So, would AIBU to cancel. I'm not short of work, in fact there isn't enough hours in the day ATM to fit everyone in.

OP posts:
Hopoindown31 · 04/10/2020 13:14

As long as it isn't going to damage you significantly financially just cancel them.

Sarahandco · 04/10/2020 13:19

definitely leave these clients, they don't sound like good people and I would not trust them, they might be the sort to say you've broken something valuable when you haven't!

Chewbecca · 04/10/2020 13:22

Without a doubt, cancel. A 20mile round trip is too much for a cleaning job anyway if you have other potential clients.

Extrachilli · 04/10/2020 13:27

I actually cannot believe someone said that they couldn’t be bothered looking at you today. Literally dumbfounded. Just WTAF?!

So glad you’ve ditched them, you sound lovely and are well shot of the arseholes. Honestly, what is wrong with people, on what planet is anyone brought up to speak to people like that. The mind boggles.

HettyPain · 04/10/2020 13:28

I'm so glad you've cancelled them OP. They sound horrendous with no respect for you. If anyone else treats you like this you should drop them straight away.

Eddielzzard · 04/10/2020 13:32

Their treatment before being ill would be enough reason to stop working there. That they were so rude AND put you at risk means it's a definite YANBU.

Very glad you've told them. How awful.

Emma10702 · 04/10/2020 13:33

Cancel. The lack of respect is horrific. I understand some people aren’t worried about getting covid and to a certain extent I’m not worried about myself but I am terrified of passing it on to other people. Awful behaviour from them. They took away your right to choose & that’s unacceptable.

Fedupoftheworld · 04/10/2020 13:37

That’s awful. sack them off. Post their key through their letter box and never go back.

halcyondays · 04/10/2020 13:51

Cancel. Letting you into the house when they have Covid symptoms is appalling.

Poulter · 04/10/2020 14:19

They'll never have anyone wanting to work for them. How very rude and I'm sorry you had to put up with this.

Well done for standing up for yourself and in future value the excellent service you provide. You honestly make a difference to people's lives.

MsKeats · 04/10/2020 15:04

Charge for petrol and time and cancel

ChickNorris · 04/10/2020 15:15

Sweetheart, you were absolutely not being over-sensitive there. That person sounded absolutely horrendous, lacking in any manners whatsoever.

And I do actually get why you were left feeling dumbfounded. I myself had to re-read that twice just to make sure that I read it right. So I can imagine what it must have been like for you trying to process that shit standing in the room with him. Just remember that anything can catch you out when it happens the first time. Sometimes maybe even the second or third time, when it's so obviously over the line.

I'm glad that you stopped going there and please don't feel that they got away with something because that's not entirely true. They lost a fantastic worker. You're well within your right to only reserve your loyalty and excellent working ethics for those who deserve it. Anything like this and you can go right ahead and.. bin. No one needs that shit in their life.

crosstalk · 04/10/2020 16:08

OP I do agree you might have said something about their lack of respect and concern for people who work for them. At least if they were both ill one could have warned you not to come. It's a shame there's not a website about people to be avoided by workers but I guess it would be open to abuse and lawyers!

katy1213 · 04/10/2020 16:11

I wouldn't even bother ringing them; just don't turn up. And why are you making a 20 mile trip to clean for two hours? It can't be very cost-effective.

DottyFlossie · 04/10/2020 16:51

Glad to see you have cancelled them.

Cloudburstagain · 04/10/2020 17:51

You say you have turned down 10 people, yet drive 20 miles once. Fortnight for people who do not show you respect or care if they have symptoms. Sounds an easy answer there!

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